Year: 2017

MAKE THE RIGHT IMPRESSION WITH AN AUTO-ATTENDANT

While it’s necessary to follow the rules of phone etiquette to make and maintain a positive impression of your business in the minds of callers, it’s also critical that you have a system in place that can provide a positive … Read the rest

USING YOUR OWN DEVICES FOR WORK IS ABOUT TO GET A LOT MORE COMPLICATED

In May 2018 rules come into force that could make it much more difficult for employees to use their own mobile phones, tablets and laptops at work. The General Data Protection Regulation, an EU Directive which mandates that companies handling … Read the rest

FIVE RULES OF TELEPHONE ETIQUTTE

Five rules of telephone etiquette

• Answer Quickly: In general, it’s advisable to answer the phone by the time it rings three times. Ideally, you and your team should answer their phones between the second and third ring.

• Greet … Read the rest

PHONE ETIQUETTE CAN MAKE OR BREAK YOUR BUSINESS

You may answer your phone so often over the course of a typical workday that you don’t give much thought to how you’re conducting yourself anymore. It’s important for you to review proper phone etiquette once in a while and … Read the rest

COULD MY TELEPHONE HOLD MUSIC LAND ME IN COURT?

Jokes about barely recognisable classical pieces played on 1980s-style synthesizer keyboards and the all too familiar sound of Muzak aside, running a business in the 21st century should mean having something more professional and reflective of the company when customers … Read the rest