Telephone Systems

At Odyssey we pride ourselves on always being ahead of the curve when it comes to the latest market-defining hardware, but we also appreciate how vital it is to fully understand your business needs, issues and opportunities before we configure a system that works for you. No matter what size your organisation, we have an innovative solution to keep your business talking.

By making use of cutting edge technology, such as VoIP, and high quality, durable, user-friendly handsets, our aim is to provide customers with an effective, simple to use and administer system.

Odyssey appreciates that having access to market leading hardware is only part of the solution. Understanding your business needs, issues and opportunities is absolutely key to how we configure your telephone system and make best use of features available. Our aim is to take complete responsibility for all of your telecoms needs and deliver a service that enables you to do business.

On Site Telephone Systems

We’ve installed on site telephone systems for over 30 years. For single sites or areas that aren’t too well connected they are still the perfect solution.

Just looking for a traditional on site telephone system? We’ve got a few options to pick from: With LG there is the eMG80 and IPECS UCP phone systems to pick from.

Mitel offer both the MiVoice Office and MiVoice Business telephone systems as an on site solution. They all support analogue, digital and IP extensions, and they all support analogue, digital and SIP lines. Deciding which is best for your business is the key bit – just hit the “Need Help?” button and speak to us!

Hosted Telephone Systems

Total flexibility, scalability and reliability. Taking the telephone system and running it in a Carrier Grade Odyssey Data Centre facility opens up a world of telecoms possibility.

With high speed connectivity in the UK becoming both more available and more reliable, hosted telephony is now the de facto standard for businesses procuring a new telephone system.

Ideal for multi site businesses, a Mitel MiVoice Business hosted solution removes geographic boundaries enabling communication and collaboration where ever you are. We build solutions for businesses stretching the length and breadth of the UK, just hit “Need Help?” to discuss your requirement today.

If you’re not sure which service best suits your needs, call us.

Talk to us 01642 661888

Telephone Lines

Odyssey Systems are the North East’s leading supplier of business phone lines and calls, with a series of key questions we gain a detailed understanding of your business, its challenges and needs now and in the future. Only then can we recommend products and services and configure them to provide the perfect solution for your business.

Our phone lines and calls packages are designed to save our customers money by fully understanding their business and rationalising their usage. As a BT wholesale partner, Odyssey is able to provide a comprehensive range of business phone line options. Our Stockton based support staff have direct access to BT remote diagnostics tools, enabling us to offer outstanding levels of customer service. Choosing the right telephone number can have a huge impact on your business. With such a wide range available and numbers not having to terminate in a single physical location, choosing the number that’s right for your business is a big decision. Take advantage of our years of industry experience and let us recommend numbers to transform the way telephony works for you.

Some of our spectacular successes for customers are related to the reductions we have been able to bring to overseas calling. Why not check with us the costs to call your contacts in say the States, Canada, Europe or the Far East. You’ll be pleasantly surprised. Our customers also benefit from a range of value added services such as our free fraud reporting service. This lets you put an immediate stop to any telephone misuse, free directory enquiries service and of course, our detailed billing lets you see exactly where you are spending your money on calls and puts you in charge of how you plan your staff’s use of your phone system.

Call Recording

North East Business service award winner Odyssey Systems supply a range of market leading call recording solutions available for both small business and larger enterprise.

We implement cost effective and scalable call recording solutions that are able to record both line/trunk side and extension side. Whether you’re looking to record analogue single lines, analogue multi lines, ISDN2, ISDN30 and SIP or VoIP lines we’ve got a solution.

Call Reporting

Almost every telephone system in the market place can deliver statistics to help you run your business, and it’s surprising how few people use them.

Which staff or departments are taking too long to answer the phone? Instead of hiring more staff, monitor average call length and take steps to bring it down.

Spot trends in busy periods, and adjust shift patterns to suit. Monitor line usage and scale up or down as required. Advertise a different DDI telephone number on your marketing activities to track return on investment. Find out which of your customers are taking up the majority of your customer service teams time.

Odyssey listened to how our business was evolving and provided a package of solutions which not only meets our current needs, but gives us flexibility for the future.

Paul WhitePartner, Recognition PR


Computer Telephony Integration bridges the gap between your phone system and your business software.

At the most basic level, CTI can give your team the ability to click to dial contacts within Microsoft Outlook. When they receive an inbound call, our telephone solutions can pass the callers telephone number to your software allowing their name to “Pop Up” on screen.

Why not take the next step with an advanced integration with your CRM? Automatically open a customers record or order history without having to take any details over the phone.


We’ll audit your existing LG or Mitel telephone system and keep it up and running and up to date.

Based in Stockton on Tees, we provide telephone system maintenance to the North East of England via our team of dedicated, fully trained engineers.

We never subcontract maintenance work, employing our own team to guarantee product and service knowledge and the quality of work we deliver. Every engineer carries replacement handsets, parts and business telephone systems on their van. Our standard coverage for normal working hours is ample for the large majority of businesses, however for those requiring around the clock coverage Odyssey operates a 24/7 service. Our telephone system maintenance agreements are simple and easy to understand, covering whatever it takes to keep you up and running, including all parts and labour.

To find out more about how we can help keep your business talking, get in touch today.

Talk to us 01642 661888