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A seating area in the Odyssey office at Preston Farm: two white armchairs around a coffee table, with a booth seat behind the glass wall

Contact

Talk to us

Call and we answer within three rings, with no menus or voicemail. Ask for a director at any time.

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Replies within the hour, 8:00am to 5:30pm Monday to Friday. For anything urgent, our service desk is on the phone 24/7.

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For a fault, the fastest route is a call: 01642 661800, answered within three rings. Or carry on below and we will log a ticket for you.

For example, broadband at the depot, or the phones at head office

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Getting here

By road

Five minutes from the A19 and ten from the A1. From the A19, take the A66 west at Teesside Shopping Park, then the A135 just after the River Tees. Turn left for Preston Farm, straight over one roundabout, right at the next, then first left.

By rail

Eaglescliffe and Thornaby stations are both within five minutes' drive, and Darlington, on the East Coast Main Line, is about 15 minutes away. Tell us which train you are on and we will pick you up from the station.