AI consultancy for North East organisations

Odyssey is the North East's telecoms and IT provider with its own network: business connectivity, telephony, managed IT, security and applied AI for organisations across Teesside and the North East, delivered by our own people since 1987.

AI recovers time where work is rule based and repeated, and where an expert needs material prepared before they decide. It recovers very little where the process itself is broken. So we look at how your people work and how the work flows before we look at tools: changes agreed and never adopted, reports nobody reads, approvals for risks that went years ago, data typed twice between systems. A workflow that should not exist is removed before anything is automated.

Most of our clients run Microsoft 365, so the plan you already have tells us what an AI rollout would stand on. Microsoft 365 Business Premium is the secure foundation: identity, devices and basic data protection. Microsoft 365 Copilot with Microsoft Purview adds AI inside the apps people use, with data classification, sensitivity labels and data loss prevention. Microsoft describes Agent 365 as one place to see which AI agents exist, what they can reach and where they are in their lifecycle. If Copilot or agents are in use without the layer beneath them, the business is carrying risk, and we tell you so.

Governance starts with the first tool. Each one gets an approved purpose, a list of the data it may reach, a person in your business who owns it and a way to switch it off, and a person approves anything the AI does that matters. Odyssey employees do all of the work, and we hold ourselves to the same controls: AI drafts notes in our own service desk, and an engineer decides whether to use, edit or reject each one.