Service line
IT services and cloud for North East organisations
Your IT run for you, or alongside your own team, by engineers who work for Odyssey and answer the phone within three rings.
- Since 1987 Owner managed and debt free
- Our own core network Business only, run by us
- Our own people Never subcontracted
- Three rings Calls answered, no menus
IT & Cloud services
Choose fully managed IT if you have no IT team, or co-managed if you have one and want support behind it. Everything else fits around either.
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Complete Managed IT
Your computers, laptops, servers and Microsoft 365 run by Odyssey engineers in Stockton-on-Tees: patched, monitored and supported, with a service desk your staff call directly.
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Co-managed IT
Support behind your own IT team: the routine work and the difficult tickets taken off them on an agreed split, by engineers who answer within three rings.
Fits around either
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Microsoft and Azure
Microsoft 365 and Azure managed end to end by a Microsoft partner in Stockton-on-Tees, from the licences each person needs to the sign-in and device policies that keep accounts safe.
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Mobile device management
Company phones and tablets managed with the same care as your laptops and desktops, enrolled in Microsoft Intune, secured by policy, kept up to date, and wiped remotely if they go missing.
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Backup and recovery
Every copy of your data backed up and recoverable, wherever it lives, with how often it is backed up and how fast it comes back agreed per system, and restores tested so you are not finding out on the day.
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Odyssey private cloud
Your servers on hardware Odyssey owns and manages in UK data centres, from one virtual machine to a full environment, with backup built in as standard and a monthly charge you can predict.
Also in IT & cloud: Applied AI.
Choosing IT & cloud services
Who this line is for
Organisations across Teesside and the North East that rely on their computers, servers and Microsoft 365 every day and want them run by one accountable team: those with no IT staff, those with an IT person who needs a team behind them, and those moving servers, email or applications into the cloud.
What you get
Every device, server and account kept updated, monitored and secured; Microsoft 365 and Azure set up to our security standards and reviewed for cost; data backed up with recovery times agreed per system; and a service desk answered within three rings by a person in Stockton-on-Tees, with a report every month of what was done.
Two services sit at the centre of this line. Complete managed IT is for a business with no IT team: we are your IT department, from patching and monitoring to the service desk your staff call. Co-managed IT is for a business that has an IT person or team and wants the routine work and the difficult tickets taken off them; the split of responsibilities is agreed at the start and changes as you grow. Most of our clients buy either one as a retainer, hours each month sized to the devices, servers and users they run, with a cap so a month never surprises them.
The other four services fit around either. Microsoft 365 and Azure covers the licences, the tenant security (Entra sign-in policies and multi-factor authentication, Intune device compliance) and cloud projects. Mobile device management brings company phones and tablets under the same control as the laptops. Backup and recovery protects data wherever it lives, including Microsoft 365, which Microsoft does not back up for you. Odyssey private cloud hosts servers on hardware we own in UK data centres, with backup built in, for a business that wants out of the office cupboard without the unpredictability of public cloud.
If you are not sure what you have, start with an IT health check from our professional services, which reports the risks ranked and explained in person, and the plan is yours whether or not you use us to deliver it. If you are switching from another supplier, the handover is planned around your contract dates so nothing goes dark.
Why trust Odyssey with your IT
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In-house
All work completed by Odyssey employees, never subcontracted
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3
Calls answered within three rings, and a director is always reachable
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1987
Supporting North East businesses since 1987
- ISO 27001 and ISO 9001 certified by NQA
Client story
Prestons of Potto
A 20-year telephony relationship grew into full IT support, moving a nationwide haulage firm onto Microsoft 365.
Read the story
Questions people ask
Fully managed or co-managed, which do we need?
If nobody in the business looks after IT, Complete managed IT makes us your IT team. If you have an IT person or team, co-managed IT puts our service desk, monitoring and patching behind them and the split of responsibilities is agreed with you. If you are not sure, an IT health check shows you the estate and the risks first.
How is IT support priced?
Most clients buy a retainer, which is hours each month sized to the devices, servers and users you run, at one rate whoever does the work and discounted by up to 35% depending on the term. There is no price per user, and a cap you set means a month never costs more than you agreed. Projects are priced fixed.
Do you supply Microsoft 365 licences as well as support them?
Yes. As a Microsoft partner we supply the licences and review them so each user has the right one, and we manage the tenant's security and compliance policies, Entra sign-in policies and Intune device compliance.
Is our Microsoft 365 data backed up?
Not by Microsoft, beyond keeping the service running. Our backup and recovery service backs up Microsoft 365 email and files separately, alongside servers on site, in our private cloud and in Azure, with recovery times agreed per system.
Can you host our servers?
Yes. The Odyssey private cloud runs on hardware we own and manage in UK data centres, with backup built in as standard, from a single virtual machine to a full environment. We also design, migrate to and support Azure where that suits some of your systems better.
What happens when we call?
A trained Odyssey employee in Stockton-on-Tees answers within three rings, with no menu, queue or voicemail. Our written minimum is to be actively working within 2 hours on anything urgent and within 10 working hours on everything else, and the live figures on our home page show how we are doing today.
We are switching from another provider. How does that work?
We audit your devices, licences, domains and contracts and who holds the keys to each, then plan the handover around your contract dates and your operations. Every device and user is brought under management and your staff get one number from then on.
Challenges this helps with
We support organisations in Newcastle, Gateshead, Sunderland, Durham, Hartlepool, Darlington, Stockton-on-Tees and Middlesbrough, from our service desk at Preston Farm.
Ask about IT & cloud
Send us your question and we will come back to you. We call back within the hour in office hours.
Rather talk? Call 01642 661888. Already a customer with a fault? Call the service desk on 01642 661800.
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Talk to a human about IT & cloud
Call and we answer within three rings. Or tell us what you need and we will call you back at any time.