About Odyssey
Owner managed in Stockton-on-Tees since 1987
Odyssey is the North East's telecoms and IT provider with its own network, still owner managed and debt free.
Our goal is to be a partner for your business, not a faceless service provider.
We have supported businesses since 1987, starting in telecoms and growing into connectivity, managed IT and cyber security.
That is why we run our own business-only core network rather than reselling someone else’s, why every job is done by Odyssey employees and never subcontracted, and why our team answers every call within three rings, with no menus or voicemail.
You can check how we are doing at any time: the service desk figures on our home page update live, and we publish how they are measured. How we work explains the retainer most of our clients use and our network shows what we own and run. If you would like to join us, see careers.
Leadership team
The people who run Odyssey day to day. You can ask to speak to a director at any time, no questions asked.
Directors
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Mike Odysseas
Managing Director
Founded Odyssey in 1987 and has led it ever since.
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Matthew Park
Technical Director
Responsible for the core network and the technology behind every service.
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Andrew Middlemiss
Finance Director
Looks after Odyssey's finances and keeps the business owner managed and debt free.
Heads of department
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James Hay
Head of Managed Service
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James Walters
Head of Service Delivery
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Kriss Sowerby
Head of Projects & Resourcing
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Paul Edwards
Head of Network & Infrastructure
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Freya Apps
Head of Account Management
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Emma Mitchell
Head of Internal Operations
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Richard Finn
Head of Procurement & Facilities
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Emma Glass
Head of Business Systems & Process
Our story
Telephone systems first, then lines and broadband, and now managed IT on our own network.
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1987
Mike Odysseas founds Odyssey Systems in the Tees Valley, installing and maintaining business telephone systems.
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1992
Odyssey becomes a reseller of LG phone systems.
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2003
BT deregulation lets Odyssey sell line rental alongside its phone systems.
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2004
Fully managed business broadband joins the range, at the request of customers.
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2007
Odyssey moves into new purpose-built headquarters in Stockton-on-Tees.
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2012
The Mitel phone system range is added.
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2015
Odyssey buys the building opposite its offices on Preston Farm, which quadruples its space.
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2016
The refurbished headquarters opens, with a video conferencing suite, a technology demonstration area and a data centre, and the first business tenants move into the building.
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2020
Through the lockdowns, clients get free telephone conferencing, and a new charging point at Preston Farm supports the move to an electric fleet.
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2022
Managed IT joins telephony and connectivity, run the same way, and the core network extends into London Docklands data centres.
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2026
Odyssey starts publishing its service desk figures live on its home page, with the definitions behind them.
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Today
ISO 27001 and ISO 9001 certified, still owner managed and debt free, with every job done by our own people.
Where we are
Lockheed Court, Preston Farm Industrial Estate, Stockton-on-Tees, TS18 3SH, five minutes from the A19.
Contact us or call 01642 661888
- Microsoft Partner
- Mitel partner
- Huntress partner
- Fortinet partner
- Check Point partner
- Keeper partner
Areas we cover
IT support, phone systems and connectivity across the North East, from our offices at Preston Farm, Stockton-on-Tees.
Talk to a human, no queues, no voicemail
Call and we answer within three rings. Or tell us what you need and we will call you back at any time.