Telecoms and IT for the North East
Technology that works. People who answer.
The connectivity, telephony, IT and security that North East organisations run on, from one team in Stockton-on-Tees, on our own network. Call and a person answers within three rings; whatever the problem, it is ours to resolve.
Where would you like to start?
- Preparing for the PSTN switch-offWhat changes in 2027, and what to do first
- Switching from an unresponsive supplierA managed handover, without disruption
- Responding to a security incidentThe first hour, and preventing the next
- Adopting AI with the right controlsYour data, your policies
- Relocating or opening a new siteConnected on day one
- Consolidating your technology suppliersOne contract, one accountable team
- Since 1987 Owner managed and debt free from the start
- Our own network A business-only core network, run by us
- In-house engineers Every engineer is employed by us. Nothing is subcontracted
- Three rings Calls are answered by a person, not a menu
- A director, any time Escalate to a director whenever you need to
- ISO 27001 and 9001 Certified by NQA
How we work
Most of our clients buy a retainer, not a fixed fee per user
A set number of hours each month, committed for a term and bought at a discount. It often costs more on paper than a fixed fee. What it buys is a team sized to your business rather than to a price, and expertise that is never rationed.
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Senior people at one rate
Your hours buy engineers, senior engineers and tech consultants at the same rate. Your problem goes straight to the person who can solve it.
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A team sized to you
Retained hours tell us next month’s demand this month, so the people are there when you call, not hired after the backlog has formed.
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A cap, so a month never surprises you
You set how far past your hours we may go. Up to the cap, work carries on; at the cap, we stop and ask.
Clients
Clients who stay with us for decades
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Dunhouse Quarry
Construction and quarrying
"We have worked with Odyssey for more than 20 years and its team have provided us with a modern solution that is already paying dividends."
Paul Allison, Director 20+ years as a client
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Prestons of Potto
Logistics and haulage
"Odyssey had looked after our phones for twenty years, so when the whole business had to move onto Microsoft 365 we did not go looking elsewhere. They did it without stopping a single lorry, and they still pick up the phone when we call."
Jake Preston, Managing Director 20 years as a client
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Charles Clinkard
Retail
"Odyssey has been a great partner for many years. They're not just good at what they do, they're good people too."
Roger West, IT Manager 14 years as a client
Service desk performance, live
Livefetching the latest figures
We say a human answers within three rings. Here is today's number, taken directly from our service management system and refreshed throughout the day.
Median time to answer
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Waiting for today's figure
Today, every call since 8:00am
A ring is about three seconds, so three rings is nine.
Answered within three rings
Last 30 days, every call to our main numbers
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Median time to answer
Last 30 days, so today is not a fluke
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Calls and emails handled
Last 30 days, every call and service desk reply
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Resolved at first contact
Last 30 days
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One supplier, so no fault is ever somebody else's
When connectivity, telephony and IT come from separate suppliers, every fault becomes a question of whose it is. We take responsibility for all of it, on our own business-only network.
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IT & Cloud Fully managed or co-managed IT, Microsoft 365 and Azure, private cloud and backup, with a service desk that answers. -
Connectivity Business broadband, direct internet access, ethernet, microwave, 4G and 5G and private WANs on our own core network.
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Voice and video Hosted voice and SIP, Mitel MiVoice, Microsoft Teams, contact centres and call recording. -
Cyber security Endpoint and identity protection, email filtering, hosted firewalls, password management and shadow AI control. -
Professional services IT health checks, Azure consultancy, Cyber Essentials, cloud infrastructure support and network design. -
On-site infrastructure Networking and cabling, desktops and laptops, desk telephones, building access control and CCTV.
Insights
All insightsAreas we cover
IT support, phone systems and connectivity across the North East, from our offices at Preston Farm, Stockton-on-Tees.
Tell us what you are dealing with
Call and we answer within three rings. Or tell us what you need and we will call you back at any time.