Telecoms and IT for the North East

Technology that works. People who answer.

The connectivity, telephony, IT and security that North East organisations run on, from one team in Stockton-on-Tees, on our own network. Call and a person answers within three rings; whatever the problem, it is ours to resolve.

Call 01642 661888 How we work

Live from our service desk – Median time to answer today See the numbers in detail

Where would you like to start?

See all 19 challenges, or browse our services

Trusted by

Since 1987 Owner managed and debt free from the start
Our own network A business-only core network, run by us
In-house engineers Every engineer is employed by us. Nothing is subcontracted
Three rings Calls are answered by a person, not a menu
A director, any time Escalate to a director whenever you need to
ISO 27001 and 9001 Certified by NQA

How we work

Most of our clients buy a retainer, not a fixed fee per user

A set number of hours each month, committed for a term and bought at a discount. It often costs more on paper than a fixed fee. What it buys is a team sized to your business rather than to a price, and expertise that is never rationed.

Senior people at one rate

Your hours buy engineers, senior engineers and tech consultants at the same rate. Your problem goes straight to the person who can solve it.
A team sized to you

Retained hours tell us next month’s demand this month, so the people are there when you call, not hired after the backlog has formed.
A cap, so a month never surprises you

You set how far past your hours we may go. Up to the cap, work carries on; at the cap, we stop and ask.

Request a proposal How a retainer works

Clients

Clients who stay with us for decades

All client stories

Dunhouse Quarry

Construction and quarrying

"We have worked with Odyssey for more than 20 years and its team have provided us with a modern solution that is already paying dividends."

Paul Allison, Director 20+ years as a client
Prestons of Potto

Logistics and haulage

"Odyssey had looked after our phones for twenty years, so when the whole business had to move onto Microsoft 365 we did not go looking elsewhere. They did it without stopping a single lorry, and they still pick up the phone when we call."

Jake Preston, Managing Director 20 years as a client
Charles Clinkard

Retail

"Odyssey has been a great partner for many years. They're not just good at what they do, they're good people too."

Roger West, IT Manager 14 years as a client

Service desk performance, live

Livefetching the latest figures

We say a human answers within three rings. Here is today's number, taken directly from our service management system and refreshed throughout the day.

Median time to answer

–

Waiting for today's figure

Today, every call since 8:00am

Answered within three rings

Last 30 days, every call to our main numbers

–

Median time to answer

Last 30 days, so today is not a fluke

–

Calls and emails handled

Last 30 days, every call and service desk reply

–

Resolved at first contact

Last 30 days

–

Office hours Monday to Friday, 8:00am to 5:30pm. Figures pause overnight and at weekends. How these are measured

One supplier, so no fault is ever somebody else's

When connectivity, telephony and IT come from separate suppliers, every fault becomes a question of whose it is. We take responsibility for all of it, on our own business-only network.