Challenges
Start with what is happening in your business
Each page sets out what we would do first, the services that apply, and who you would be working with.
Where most conversations start
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Preparing for the PSTN switch-off
What changes in 2027, and what to do first
Analogue and ISDN lines are retired on 31 January 2027. Every line still on them has to move, including the alarm and the lift, and your numbers have to keep working through the move.
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Switching from an unresponsive supplier
A managed handover, without disruption
When tickets sit for weeks and nobody calls back, it is time to move. A planned handover around your contract dates, then one number that answers within three rings.
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Responding to a security incident
The first hour, and preventing the next
A stolen password or a device behaving strangely. The first hour decides how bad it gets: contain it, secure the accounts, recover from clean backups, then close the gap it came through.
Happening now? Call 01642 661888
Planning a change
Projects with a deadline or a decision behind them.
- Preparing for the PSTN switch-off What changes in 2027, and what to do first Analogue and ISDN lines are retired on 31 January 2027. Every line still on them has to move, including the alarm and the lift, and your numbers have to keep working through the move. First step: get the phone bills out.
- Adopting AI with the right controls Your data, your policies Staff are using AI tools already, often without knowing what they share. Controls come first: see what is in use, agree a policy, protect the data, then bring in the tools that earn their place. First step: ask, without blame, what people use.
- Relocating or opening a new site Connected on day one A move is a deadline with a building attached. Connectivity, cabling, Wi-Fi, phones, door entry and CCTV, all ready on the first morning, and the old site working until the last evening. First step: fix the date, then count back.
- Replacing end-of-life hardware and software Supported systems, replaced on a plan When support for a firewall, server or operating system ends, so do the patches. Windows 10 and Exchange 2016 and 2019 reached that point in October 2025. A planned replacement costs less than an emergency one. First step: count the Windows 10 machines.
- Moving your phones to Microsoft Teams Calls in Teams, on the numbers you know Your staff already chat, meet and share files in Teams. Calls can sit there too, on the numbers your customers already dial, without taking a handset from anyone who still needs one. First step: check what your Microsoft 365 plan includes.
- Connecting several sites properly Every site on one private network When each site was connected on its own, nothing matches and nobody has a picture of the whole network. A private WAN joins offices, depots and warehouses on one network, with the right connection at each site. First step: draw the network as it is.
- Bringing an acquired business onto your systems One set of systems and one supplier After an acquisition you run two of everything: Microsoft 365, phone systems, suppliers, security standards. We audit both, keep the numbers customers know, and bring everyone onto one set of systems in stages. First step: get the admin credentials on day one.
- A customer team that has outgrown its phones Every call routed, recorded and reported Your team takes more calls than the phones were set up for. Queues, the caller's record on screen, recording and reporting put that right, on Mitel MiContact Center or inside Microsoft Teams. First step: count the missed calls for a week.
Security and resilience
Keeping attacks out, and getting back up when something goes wrong.
- Responding to a security incident The first hour, and preventing the next A stolen password or a device behaving strangely. The first hour decides how bad it gets: contain it, secure the accounts, recover from clean backups, then close the gap it came through. First step: disconnect, do not power off.
- Protecting staff from phishing and fraud Fewer clicks, and fewer ways in Most attacks arrive by email and rely on one busy person clicking. Filter the inbox, protect the accounts and devices, train people for the rest, and never change a supplier's bank details on the strength of an email. First step: change the payment process today.
- Getting Cyber Essentials certification The controls in place, the evidence ready Cyber Essentials asks for five security controls and evidence they are in place, and since April 2026 the questions are stricter. We find the gaps, close them and prepare the evidence with you. First step: list every cloud service the business uses.
- Recovering from data loss or ransomware Data restored, and recoverable next time A deleted folder, a failed server or files encrypted by ransomware. Recovery depends on what was backed up before it happened and whether a restore was ever tested; the first hour decides the rest. First step: stop the spread, keep the evidence.
- Answering a customer's or insurer's security questionnaire Controls in place, evidence ready Questionnaires ask about multi-factor authentication, endpoint detection, tested backups and patching. They are easy to answer when the controls are in place and dangerous to answer when they are not. First step: read the questions as a list of controls.
Getting the right support
When the way your IT and telecoms are supported is the problem.
- Switching from an unresponsive supplier A managed handover, without disruption When tickets sit for weeks and nobody calls back, it is time to move. A planned handover around your contract dates, then one number that answers within three rings. First step: write down what is not being answered.
- Consolidating your technology suppliers One contract, one accountable team When connectivity, telephony and IT come from separate suppliers, every fault is a question of whose it is. We are one owner-managed provider on our own network, with one number to ring. First step: make the list.
- Supporting hybrid and remote staff The same set-up, wherever people work Hybrid working breaks at the edges: unmanaged laptops, calls to empty desks, a home connection that drops mid-call. Manage the devices, move the calls to the people, and fix the connection at both ends. First step: write down who works where.
- Outgrowing your in-house IT person The right split between your team and ours Your IT person is capable but stretched. Patching, monitoring and tickets crowd out the projects the business needs. Support can sit behind them, or take the lot on, and the split is yours to set. First step: ask your IT person where the week goes.
- Joiners, movers and leavers at volume Access that follows people in and out With a couple of hundred staff, someone starts, moves or leaves most weeks. Each change touches accounts, licences, devices, phones and passwords, and a leaver who can still sign in is the commonest gap in a business. First step: make HR the trigger.
- Giving the board a technology plan A prioritised plan the board can act on Leadership wants to know what your technology needs, in what order, what it costs and why. A whole-estate review ranked by risk, explained in person, turned into a plan the board can budget against. First step: collect what the board has already been asked for.
Not on the list?
These are the situations we see most, not the only ones. Tell us what is happening, or browse our services if you already know what you need.
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