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Clients
Organisations across the North East who let us tell you what we did for them.
Client story, Logistics and haulage
A 20-year telephony relationship grew into full IT support, moving a nationwide haulage firm onto Microsoft 365.
“Odyssey had looked after our phones for twenty years, so when the whole business had to move onto Microsoft 365 we did not go looking elsewhere. They did it without stopping a single lorry, and they still pick up the phone when we call.”
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“Odyssey has been a great partner for many years. They're not just good at what they do, they're good people too.”
“When we need support, they answer the phone within three rings and are always ready to help. It's so refreshing to work with a partner who responds immediately instead of hiding behind ticket queues or automated emails.”
“Our relationship with Odyssey, above all, has delivered reliable business telephony; a key reason why we recently made the decision to upgrade again with Odyssey. Our last solution from them served us for over 20 years and we expect the new Mitel solution to do the same.”
“We have worked with Odyssey for more than 20 years and its team have provided us with a modern solution that is already paying dividends.”
Retail
A phased refresh of Charles Clinkard's hosted Mitel system across stores, concessions and head office, with no unplanned downtime.
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Construction
An enquiry about hosted telecoms became a full rebuild of IT, network and telephony across every site by December 2024.
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Demolition
MGL Group's last Odyssey phone system served it for over 20 years. It chose Odyssey again for a hosted Mitel system across every location.
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Logistics and ports
A two-year overhaul replaced several telephony suppliers with one Mitel MiVoice Business system across PD Ports' sites.
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Construction and quarrying
A hosted Mitel system and SIP lines to sustain higher call volumes across sales and administration as the quarry expanded.
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Food wholesale and manufacturing
Two sites became one, with hosted Mitel telephony, cordless handsets across 36,000 sq ft and microwave internet.
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Call and we answer within three rings. Or tell us what you need and we will call you back at any time.