Challenges
Switching from an unresponsive supplier
When tickets sit for weeks and nobody calls back, the problem is the supplier. A planned handover, then one number that answers.
The challenge
You raised the request a fortnight ago and heard nothing. The renewal came through anyway. Switching feels risky because the current supplier holds the passwords, the numbers and the domain, and you cannot afford a gap. The handover is the part that has to be managed well, and it is the part we have done many times.
What we would do first
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Tell us what is not being answered
A short conversation about what you have and what has gone wrong. We call back within the hour in office hours, and at any time out of hours.
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Audit what you have
Lines, numbers, devices, licences, domains and contracts, and who holds the keys to each, so nothing is a surprise on the day.
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Plan the handover around your business
Numbers ported, every device and user brought under management, and the work scheduled so it does not affect day-to-day operations.
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One number from then on
Calls answered within three rings by our own engineers, and a director you can ask for at any time.
The services that apply
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Complete Managed IT
Your computers, laptops and servers kept secure and up to date, whether they are in your office, with remote workers or in the cloud.
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Co-managed IT
Expert support behind your own IT team, taking the routine work off their hands and backing them up on the difficult problems.
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Telephone lines and numbers
The numbers your customers call and the lines behind them, from geographic to 03 and 0800, and the move off ISDN and analogue.
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Connectivity
Business internet on our own core network, up to 10 Gbps: broadband, dedicated lines, microwave and private networks.
A client who has been here
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Client story, Logistics and haulage
Prestons of Potto
A 20-year telephony relationship grew into full IT support, moving a nationwide haulage firm onto Microsoft 365.
Read the story →
Questions people ask
Can we switch before our current contract ends?
Often, yes. We look at each contract's end date and notice period and plan the move so you are not paying twice for longer than necessary. Where a contract has to run on, we tell you before you commit.
Who does the work during the handover?
Odyssey employees. We never subcontract, so the engineers who plan the move are the ones who carry it out and the ones who answer afterwards.
Our current supplier holds our passwords and domain. Is that a problem?
It is something to plan for, not a reason to stay. We audit your lines, numbers, devices, licences, domains and contracts, and who holds the keys to each, so nothing is a surprise on the day.
Will switching disrupt the business?
The handover is scheduled so it does not affect day-to-day operations, with numbers ported and every device and user brought under management.
Can we keep our phone numbers?
Yes. Numbers can be ported from most providers, so customers keep calling the numbers they know.
Talk to a human about switching supplier
Call and we answer within three rings. Or tell us what you need and we will call you back at any time.