UK Domain Name Registration Terms and Conditions for Odyssey Systems Limited
How to contact us:
Odyssey Systems Limited
1 Lockheed Court
Preston Farm
Stockton on Tees
TS18 3SH
Telephone: 01642 661800
Email: service@odyssey.uk
Please contact us using one of the contact methods above about issues relating to domain names between 9.00am and 5:00pm Monday to Friday excluding bank holidays. Outside of these times we recommend you email service@odyssey.uk We aim to respond to your contact within 1 business day and aim to resolve any issues you have within 5 business days.
To Register a Domain Name
Please send an email to service@odyssey.uk with details of the domain name you wish to register and full contact details. A member of our team will aim to make contact with you within 1 hours with further instructions and with details of how to pay.
Reporting Abuse and Complaints
If you wish to raise a complaint about abuse you have received (for example phishing scams, spam emails etc), please contact us at abuse@odyssey.uk with as much detail about the abuse. We will investigate your complaint as soon as possible.
If you wish to make a complaint about a service you have received, please submit an email to us at service@odyssey.uk including as much detail from the issue you have. We will acknowledge your complaint within 1 business day and aim to resolve any issues within 5 business days.
If you’re not happy with the initial outcome of your complaint, then you are able to escalate your issue to Nominet (the .uk registry) here https://www.nominet.uk/complaints/
Nominet’s Terms and Conditions
When registering a domain name with us you agree also to Nominet’s domain name registration Terms and Conditions: https://www.nominet.uk/uk-domains/policies/
Domain Name Charges and Other Information
Domain names registered with Nominet (the .UK registry) are £8.25 per month.
Registrations are made initially for a minimum of a 1 year term.
Renewing Domain Names
All domains are renewed on an annual basis, so long as the contract remains valid. If you do not wish to renew a domain please make sure you contact us a minimum of 30 days before your domain expires by emailing us at service@odyssey.uk
All domains will be auto renewed 7 days in advance of the domain name expiring