Odyssey Systems is offering clients a free telephone conferencing service as part of its ongoing support during the coronavirus crisis.
Although many businesses and organisations have switched to video conferencing platforms, telephone conferencing uses a fraction of the bandwidth while being highly effective and user-friendly.
The system provided by Stockton-based Odyssey can accommodate many people and is simple to set up.
Mike Odysseas, founder and managing director of Odyssey Systems, said that while more and more companies are using video conferencing platforms, telephone conferencing is a widely accepted format that offers greater reliability and security.
It also avoids some of the quality issues of video conferencing, especially at home, where there are often competing demands for bandwidth.
He added: “Communication within businesses is vital, especially at a time when so many people are working from home. Odyssey is offering its telephone conferencing system to clients free of charge during this lockdown period to ensure their staff, customers or suppliers remain connected.”
Odyssey Systems has been very busy in recent weeks making sure its clients had the technology in place to introduce home working at short notice.
Mike said its 37 staff had begun working from home before the lockdown, using the same systems and services supplied to clients without any issue.
“There have been some challenging situations but all those were met, and solutions successfully delivered. I must pay tribute to my staff, who have all done a phenomenal job working night and day to ensure our clients were in a position to begin working remotely.
“The most common issues faced involved legacy equipment, which was not always able to support home working, along with requests for call divert facilities to multiple mobile phones, which is a fairly complex procedure.
“It has been an especially busy time for Odyssey and we are moving onto the next stage – which is continuing to support those businesses through these exceptional circumstances, and our offer of free telephone conferencing service is just an example of that.”
Watch Mike Odysseas talk about the offer on YouTube (interview, April 2020).