Challenges
Bringing an acquired business onto your systems
After an acquisition you run two of everything: Microsoft 365, phone systems, suppliers. We bring it all onto one set of systems.
The challenge
The deal has closed and the business you acquired arrives with its own Microsoft 365, its own phone system and numbers, and its own IT supplier. Your staff and theirs work on separate systems, and you pay two suppliers for overlapping services. The clients of the acquired business still call the numbers they know, and those numbers have to keep working.
What we would do first
-
Audit both businesses
An on-site and remote review of each IT estate: hardware, software, networks, security risks and backup readiness, reported in plain language with a prioritised plan.
-
Bring the numbers across
The lines and numbers each business has audited, existing numbers ported from the other provider, and each one routed to the right people and hours.
-
Plan the Microsoft 365 and Azure work
Licences reviewed so each user has the right one, Microsoft 365 configured to our security standards, and any Azure workloads moved in planned stages to keep downtime to a minimum.
-
Bring every device and user under management
Computers, laptops and servers in both businesses kept secure and up to date, with our service desk as every user's first point of call.
The services that apply
-
IT wellness assessment
A clear, independent picture of your IT, what works, what is at risk and what to do next, from a team that looks after IT every day.
-
Microsoft and Azure
Microsoft 365 and Azure managed end to end by a Microsoft Partner, from licences to cloud infrastructure.
-
Microsoft Azure consultancy
Azure specialists who design and deliver cloud projects around your business, with security, compliance and cost kept in view throughout.
-
Telephone lines and numbers
The numbers your customers call and the lines behind them, from geographic to 03 and 0800, and the move off ISDN and analogue.
-
Hosted voice and SIP
Hosted telephony with auto-attendants, call routing and voicemail, or SIP lines for the phone system you already have.
-
Complete Managed IT
Your computers, laptops and servers kept secure and up to date, whether they are in your office, with remote workers or in the cloud.
Questions people ask
Can we keep the acquired business's phone numbers?
Yes. Numbers can be ported from most providers, so customers keep calling the numbers they know.
Where do we start?
With an audit of both businesses: an on-site and remote review of each IT estate (hardware, software, networks, security risks and backup readiness), reported in plain language with a prioritised plan.
Are we paying for Microsoft 365 licences we do not need?
Possibly. We review licences so each user has the right one, and you are not paying for features nobody uses.
Will moving systems disrupt the business?
Azure workloads are moved in planned stages to keep downtime to a minimum, and each stage is tested before moving on.
Who will the acquired staff call for IT support?
Our service desk, which becomes every user's first point of call in both businesses. Calls are answered within three rings by a person.
Talk to a human about integrating an acquisition
Call and we answer within three rings. Or tell us what you need and we will call you back at any time.