Challenges
Moving your phones to Microsoft Teams
Your staff already chat, meet and share files in Teams. Calls can sit there too, on the numbers your customers already dial.
The challenge
Your team works in Microsoft Teams all day, but calls still go through a separate phone system and a desk phone, so people switch between tools. You want calls in Teams, but your customers know your numbers, some people still need a handset, and calls to your team have to keep reaching the right person.
What we would do first
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Audit your lines and numbers
The lines and numbers you have today and where each one goes, so every number is accounted for before anything moves.
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Connect Teams to your calls
Teams calling through Direct Routing, and Teams Connect so Teams users and Odyssey phone system extensions work together.
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Move your numbers and call flows
Teams calling licences configured, existing numbers ported into Teams, and auto-attendants and call queues set up in Teams.
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Devices and support
Calls on computers, mobiles and Teams-certified desk phones and headsets if needed, supported by our team alongside your Microsoft 365.
The services that apply
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Microsoft Teams
Business calls inside Microsoft Teams, next to the chat, meetings and files your staff already use, supported by Odyssey.
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Telephone lines and numbers
The numbers your customers call and the lines behind them, from geographic to 03 and 0800, and the move off ISDN and analogue.
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Hosted voice and SIP
Hosted telephony with auto-attendants, call routing and voicemail, or SIP lines for the phone system you already have.
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Contact centre and CTI
Contact centre tools and computer telephony integration, so every agent sees who is calling and their history before they answer.
Questions people ask
Can we keep our phone numbers in Teams?
Yes. Your numbers can be moved into Teams so customers keep dialling the same numbers.
What happens to our contact centre?
We work with Mitel MiContact Center and with contact centres in Microsoft Teams, with Microsoft Dynamics integration. Tell us what you use and we will confirm.
Do we still need desk phones?
Only if you want them. Calls work on computers and mobiles, and Teams-certified desk phones and headsets are available for people who still need a handset.
Can Teams users call colleagues who are still on extensions?
Yes, if those extensions are on the Odyssey phone system. Teams Connect lets Teams users and Odyssey phone system extensions work together.
How do calls reach the right person in Teams?
Every line and number is audited first, then auto-attendants and call queues are set up in Teams so each call is routed before anything moves.
Talk to a human about moving your phones to Teams
Call and we answer within three rings. Or tell us what you need and we will call you back at any time.