Challenges
Supporting hybrid and remote staff
Hybrid working breaks at the edges: slow home connections, unmanaged laptops, calls to empty desks. We fix all three.
The challenge
Some of your team are in the office two days a week, some work from home and some are on the road. A home connection drops in the middle of a video call, a laptop has not been looked at in months, and calls to the office number ring at an empty desk. Everyone has found their own way round it, and none of it is managed.
What we would do first
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Find out how people work
Who works where, on which devices, and what they need to reach: applications, files, calls, and the connection each location relies on.
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Bring every device under management
Laptops, desktops, phones and tablets built, secured and enrolled in management, with lost or stolen devices locked or wiped remotely.
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Put calls where the people are
Business numbers and calling in Microsoft Teams, on computers, mobiles and desk phones, so callers keep dialling the same numbers.
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Fix the connection
Business broadband matched to what the office can get, and 4G or 5G data for staff on the move or as a backup when a fixed line fails.
The services that apply
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Desktops and laptops
Computers for your team, from Odyssey Desktop terminals to laptops, supplied, set up and managed centrally.
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Mobile device management
Company phones and tablets managed with the same care as your laptops and desktops, secure, compliant and up to date.
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Microsoft Teams
Business calls inside Microsoft Teams, next to the chat, meetings and files your staff already use, supported by Odyssey.
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Business broadband
Business broadband without a phone line, from SoADSL and SoGEA to full fibre, supplied and supported by Odyssey.
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Mobile 4G and 5G data
Mobile data for staff on the move, fixed wireless for sites, and a backup that keeps you online when a line fails.
A client who has been here
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Client story, Retail
Charles Clinkard
A phased refresh of Charles Clinkard's hosted Mitel system across stores, concessions and head office, with no unplanned downtime.
Read the story →
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Guide
Introducing Odyssey Desktop
A better way to deliver business IT: secure anytime, anywhere, any device access, delivered end to end by Odyssey with Microsoft.
Read the guide →
Questions people ask
Can staff take calls to the office number from home?
Yes. Your numbers can be moved into Microsoft Teams, so staff make and take business calls on computers, mobiles and Teams-certified desk phones, and callers keep dialling the same numbers.
What happens if a work phone is lost?
We can lock it or wipe the company data remotely, so client and business information does not go with it.
How do you keep laptops at home secure and up to date?
Every laptop, desktop, phone and tablet is built, secured and enrolled in management, so updates and security policies apply wherever it is used.
What if the office internet connection fails?
4G or 5G data can act as a backup that takes over when a fixed line goes down. The same service gives staff on the move a connection.
What is Odyssey Desktop?
A centrally managed desktop platform that gives staff secure access to their applications and communication tools, with the same set-up wherever they log in.
Talk to a human about hybrid and remote working
Call and we answer within three rings. Or tell us what you need and we will call you back at any time.