Challenges
Recovering from data loss or ransomware
A deleted folder, a failed server or ransomware. Recovery depends on what was backed up and whether restores were tested.
The challenge
A shared folder has gone, a server will not start, or files have been encrypted by ransomware. You need to know what can be brought back, from where, and which systems the business needs first. Most businesses find out what was not backed up only when they need to restore it.
What we would do first
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Call us
A human answers within three rings. Tell us what has been lost or encrypted, which systems are affected and when they were last working.
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Find what can be restored
What data you hold, where it lives and which backups exist for it, across office servers, laptops, cloud systems and Microsoft 365.
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Restore what matters most first
Once affected devices are isolated and cleaned, files, mailboxes or whole systems are recovered from backup in the order your business needs them.
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Be ready for next time
Every system backed up and monitored by our team, recovery objectives agreed for each one, and restores tested so we know they work.
The services that apply
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Backup and recovery
Every copy of your data backed up and recoverable, wherever it lives, with recovery times agreed around what matters most to you.
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Odyssey private cloud
Your servers on hardware Odyssey owns and manages in UK data centres, from one virtual machine to a full environment.
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Endpoint and identity protection
Every computer, laptop and server protected against malware and ransomware, with threats watched for and dealt with by our team.
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Cloud infrastructure support
Expert support for the servers and cloud infrastructure your business runs on, wherever they are hosted.
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Complete Managed IT
Your computers, laptops and servers kept secure and up to date, whether they are in your office, with remote workers or in the cloud.
Further reading
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Guide
Data Protection Day: why protecting your data is a business priority
Data protection is about safeguarding your business, customers and reputation, not ticking boxes. What it means in practice.
Read the guide →
Questions people ask
Does Microsoft back up our Microsoft 365 data?
Microsoft keeps the service running, but protecting your data against deletion, corruption or ransomware is your responsibility. We back up Microsoft 365 email and files separately so they can be restored.
How quickly can you restore?
That depends on the recovery objectives we agree for each system. We talk you through how often each one is backed up and how fast it needs to be back.
What should we do first?
Call us. A person answers within three rings. Tell us what has been lost or encrypted, which systems are affected and when they were last working.
Which systems can you back up?
On-site servers and computers, systems in our private cloud and in Azure, and Microsoft 365 email and files, all in encrypted, resilient storage.
How do we know our backups will work when we need them?
Every system is backed up and monitored by our team, recovery objectives are agreed for each one, and restores are tested so we know they work.
Talk to a human about data loss or ransomware
Call and we answer within three rings. Or tell us what you need and we will call you back at any time.