Client story, Retail
A telephony refresh across 26 stores for Charles Clinkard
A phased refresh of Charles Clinkard's hosted Mitel system across stores, concessions and head office, with no unplanned downtime.
The challenge
Charles Clinkard, the footwear retailer founded in Middlesbrough in 1924, needed its telephony to keep up with hybrid working and an expanding national footprint, on a hosted Mitel system Odyssey had delivered at its new head office in 2016.
What Odyssey did
Odyssey upgraded more than 165 handsets across 26 standalone stores, concessions and head office, deployed Mitel MiCollab softphones for remote working and continuity, and upgraded every component of the telephone system. The rollout was phased from the stores to head office, each location was briefed in advance with engineers on site, and staff received tailored training.
The result
The project was completed without any unplanned downtime, leaving a secure, scalable system ready for omnichannel communication and future growth.
"Odyssey has been a great partner for many years. They're not just good at what they do, they're good people too."
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