Challenges
Outgrowing your in-house IT person
Your IT person is capable but stretched. Patching, monitoring and tickets crowd out projects. Support can sit behind them, or take it on.
The challenge
The business has grown and your IT is still one person. They are good at it, but routine work fills their week, the projects keep slipping, and when they are away there is nobody for your staff to call. When something unusual goes wrong, there is nobody for them to ask either.
What we would do first
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Look at the whole estate
An IT wellness assessment of hardware, software, networks, security and backup readiness, with the risks ranked and explained to you in person.
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Agree who does what
A split of responsibilities between your IT person and our team, covering patching, monitoring, security policies, service desk tickets and projects.
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Take the routine work off their hands
Devices and servers monitored and kept up to date, and our service desk taking the tickets your IT person passes to us, including when they are away.
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Adjust the split as you grow
Responsibilities can change as your team grows or its priorities change. If you would rather not have an in-house team at all, we can be your IT team.
The services that apply
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Co-managed IT
Expert support behind your own IT team, taking the routine work off their hands and backing them up on the difficult problems.
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Complete Managed IT
Your computers, laptops and servers kept secure and up to date, whether they are in your office, with remote workers or in the cloud.
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IT wellness assessment
A clear, independent picture of your IT, what works, what is at risk and what to do next, from a team that looks after IT every day.
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Microsoft and Azure
Microsoft 365 and Azure managed end to end by a Microsoft Partner, from licences to cloud infrastructure.
A client who has been here
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Client story, Logistics and haulage
Prestons of Potto
A 20-year telephony relationship grew into full IT support, moving a nationwide haulage firm onto Microsoft 365.
Read the story →
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Guide
Why personalised IT solutions are key to success
Every business is different. Why IT tailored to how you work delivers more than off-the-shelf technology.
Read the guide →
Questions people ask
How is co-managed different from fully managed IT?
With fully managed IT we are your IT team. With co-managed IT your own team stays in charge and we take on the parts they hand to us, from routine patching to difficult projects.
Do we have to use Odyssey to fix what the health check finds?
No. The plan is yours to act on however you choose, with us or with your own team.
Can you cover when our IT person is on holiday?
Yes. Our service desk takes the tickets your IT person passes to us, including when they are away.
Can we change the split over time?
Yes. The responsibilities are agreed at the start and can be adjusted as your team grows or its priorities change.
Can you help with difficult problems as well as routine work?
Yes. As well as patching and monitoring, we give your IT person a second opinion on difficult tickets and consultancy on complex projects.
Talk to a human about support for your IT person
Call and we answer within three rings. Or tell us what you need and we will call you back at any time.