IT & Cloud
Co-managed IT
Expert support behind your own IT team, taking the routine work off their hands and backing them up on the difficult problems.
The problem
Your IT person or team is capable but stretched. Patching, monitoring and service desk tickets crowd out the projects the business actually needs, and there is nobody to ask when something unusual goes wrong.
What Odyssey provides
- Patching, security policies and monitoring handled for your team
- Service desk cover for your users when your team is busy or away
- Consultancy on complex projects and best practice
- A second opinion on the difficult tickets
- Help wherever it is needed most, set by your team
Why trust Odyssey with this
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In-house
All work completed by Odyssey employees, never subcontracted
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3
Calls answered within three rings, and a director is always reachable
Questions people ask
How is co-managed different from fully managed IT?
With fully managed IT we are your IT team. With co-managed IT your own team stays in charge and we take on the parts they hand to us, from routine patching to difficult projects.
Can we change the split over time?
Yes. The responsibilities are agreed at the start and can be adjusted as your team grows or its priorities change.
What routine work can you take off our team?
Patching, security policies and monitoring, so your own team has time for the projects the business needs.
Can you cover the service desk when our IT person is away?
Yes. We provide service desk cover for your users when your team is busy or away, so tickets do not wait for them to come back.
Can you help with a complex project or a difficult problem?
Yes. We offer consultancy on complex projects and best practice, and a second opinion on the difficult tickets your team would like help with.
Talk to a human about co-managed IT
Call and we answer within three rings. Or tell us what you need and we will call you back at any time.