Client story, Logistics and haulage
From telephony partner to IT partner for Prestons of Potto
A 20-year telephony relationship grew into full IT support, moving a nationwide haulage firm onto Microsoft 365.
The challenge
Prestons of Potto, a nationwide haulage and warehousing company with a 75-year history, first used Odyssey for telephony across four national sites. As industry demands grew, it needed to replace old and end-of-life systems, upgrade its hardware for Windows 11 and strengthen its security, without disrupting operations.
What Odyssey did
Odyssey migrated the business to Microsoft 365, replaced on-site hardware for the Windows 11 upgrade, put stronger cyber security in place and took on ongoing IT support and maintenance. A dedicated team of engineers and a project manager were assigned so someone was always available, and the work was planned to avoid affecting day-to-day operations.
The result
Prestons moved from paper-based planning to integrated cloud systems, with better collaboration across locations, stronger security and compliance, and internal staff freed to focus on their core roles.
"Odyssey had looked after our phones for twenty years, so when the whole business had to move onto Microsoft 365 we did not go looking elsewhere. They did it without stopping a single lorry, and they still pick up the phone when we call."
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