Client story, Construction
A year-long IT and network transformation for Thomas Armstrong
An enquiry about hosted telecoms became a full rebuild of IT, network and telephony across every site by December 2024.
The challenge
Thomas Armstrong's IT and network infrastructure was fragmented and inefficient, with little documentation, several legacy telephone systems, outdated ISDN lines and ageing on-site servers. It had to be untangled while the business kept running.
What Odyssey did
Over a year, Odyssey upgraded cabling, Wi-Fi and switching at every site; replaced the legacy phone systems with a company-wide hosted Mitel system with softphones; installed ethernet connections at every site; built a private WAN protected by enterprise-grade firewalls; moved critical applications to Microsoft Azure and email from Exchange to Microsoft 365; and managed the third-party vendors involved.
The result
A modernised, secure and scalable IT estate with unified telephony across all sites and faster connectivity, delivered with no unplanned downtime during the transition.
"When we need support, they answer the phone within three rings and are always ready to help. It's so refreshing to work with a partner who responds immediately instead of hiding behind ticket queues or automated emails."
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