IT, telephony and connectivity
IT support in Stockton-on-Tees
Odyssey is a Stockton-on-Tees company, based at Preston Farm, supporting businesses across Stockton and the towns around it, from Billingham and Thornaby to Yarm and Sedgefield. Our engineers work from here, so an engineer can usually be on site the same day when a problem needs hands on.
- Since 1987 Owner managed and debt free
- Our own core network Business only, run by us
- Our own people Never subcontracted
- Three rings Calls answered, no menus
Managed IT support for Stockton-on-Tees
Your IT is looked after by the people down the road. Complete managed IT puts every computer, laptop, server and Microsoft 365 account under our management: patched on a schedule, watched for faults and threats, and documented so nothing depends on one person's memory.
Businesses with their own IT staff use co-managed IT instead, and for organisations ready to move servers out of the office we run them on the Odyssey private cloud, on hardware we own in UK data centres with backup built in.
Because we are local, you can meet the engineers who look after you, and speak to a director without an appointment.
Telephone systems in Stockton-on-Tees
Odyssey began as a telecoms company, and we still supply and support phone systems across Stockton, Billingham and Thornaby: hosted voice and SIP, Mitel MiVoice Business and Microsoft Teams calling, with handsets installed by our own engineers.
If your business still has lines on the old copper network, including the alarm or the lift, they must move before 31 January 2027. We list them with you, port your 01642 numbers (typically within 7 to 14 working days) and switch each line over on a date that suits you.
Busy reception desks and sales teams can add queues, recording and reporting, or connect calls to their business systems with contact centre and CTI.
Business internet in Stockton-on-Tees
If you are looking for an internet provider in Stockton, there is one at Preston Farm. We run our own core network from here, including the point-to-point microwave network, and the engineers who run the network as a whole work in the same building as our service desk.
Businesses on Teesdale Business Park, at Belasis or on Preston Farm itself can choose business broadband, a leased line up to 10 Gbps, or a microwave link where there is a clear line of sight. Each comes with support from the team that runs the network it travels over.
Where we work around Stockton-on-Tees
- Stockton-on-Tees
- Billingham
- Thornaby
- Yarm
- Sedgefield
This page covers the borough of Stockton-on-Tees, including Billingham, Thornaby and Yarm, and Sedgefield just over the border in County Durham. Thornaby is next door to our offices, and Billingham, Yarm and Sedgefield are each a short drive away.
Being down the road matters most when something needs hands on: a failed switch at Belasis, a new starter's desk on Teesdale or a phone installation in Yarm can be booked around your day.
Preston Farm Industrial Estate
Home to Odyssey's offices at Lockheed Court, five minutes from the A19.
Teesdale Business Park
Offices in Thornaby on the former Head Wrightson works, immediately north of Thornaby station.
Belasis Business Park
Business units in Billingham, about a mile from the A19.
NETPark, Sedgefield
The North East Technology Park on Thomas Wright Way, a science park owned by Durham County Council.
Questions people ask
Can we visit your office?
Yes. We are at Lockheed Court, Preston Farm Industrial Estate, Stockton-on-Tees TS18 3SH, open Monday to Friday from 8:00am to 5:30pm. Call 01642 661888 to arrange a time and meet the people who would look after you.
Are you an internet service provider?
Yes. Odyssey runs its own autonomous system, AS204558, with equipment in Manchester and London Docklands and peering at the London Internet Exchange. Our broadband and leased lines run over that network, managed from Stockton-on-Tees.
Do you install telephone systems in Billingham?
Yes. Billingham is part of this page, and we install and support hosted, Mitel and Teams phone systems there, with your existing numbers ported across.
Ask about IT support in Stockton-on-Tees
Send us your question and we will come back to you. We call back within the hour in office hours.
Rather talk? Call 01642 661888. Already a customer with a fault? Call the service desk on 01642 661800.
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Talk to a human about IT support in Stockton-on-Tees
Call and we answer within three rings. Or tell us what you need and we will call you back at any time.