IT, telephony and connectivity
IT support in Darlington
Odyssey provides managed IT, telephony and connectivity to businesses in Darlington, Newton Aycliffe, Bishop Auckland and Northallerton, with every job done by our own staff. The service desk is at Preston Farm in Stockton-on-Tees, along the A66, and an engineer can usually be on site the same day when a problem needs hands on.
- Since 1987 Owner managed and debt free
- Our own core network Business only, run by us
- Our own people Never subcontracted
- Three rings Calls answered, no menus
Managed IT support for Darlington
We never subcontract. The engineer who builds your laptops, the one who answers your call and the one who visits your office in Darlington or on Aycliffe Business Park are all Odyssey employees, which is why we can answer for the result.
Complete managed IT is for businesses with no IT team: every device and server under management, Microsoft 365 secured, security threats watched for and replacements budgeted ahead of time. Co-managed IT is for those with an IT person who needs cover, capacity or a second opinion.
Unsure what you have? Start with an IT health check: an independent picture of what works, what is at risk and what to do first, before you commit to anything.
Telephone systems in Darlington
Telephone systems in Darlington are changing whether a business plans for it or not, because the analogue and ISDN network is withdrawn on 31 January 2027.
We move 01325 numbers onto hosted voice and SIP or Microsoft Teams, or install Mitel MiVoice Business for organisations that prefer to own their system. Sales and customer service teams can add call reporting and recording, with missed calls, answer times and busy periods in front of their managers.
Business internet in Darlington
Our business broadband needs no phone line, and our leased lines carry a contracted fix time if they fail. Both run over the network we own and run, so the provider of your line and the people supporting it are the same team.
A business with more than one site, in Darlington or across the A1(M) corridor, can join them securely on a private WAN, and 4G and 5G gives a site a working connection while a fixed line is ordered or repaired.
Where we work around Darlington
- Darlington
- Newton Aycliffe
- Bishop Auckland
- Northallerton
This page reaches from Darlington north to Newton Aycliffe and Bishop Auckland in County Durham, and south to Northallerton in North Yorkshire. Aycliffe Business Park, the largest single employment area in County Durham, is on it, as are the business parks around Darlington itself.
Our engineers reach Darlington along the A66 from Stockton-on-Tees. Routine work, from patching to setting up a new starter in Microsoft 365, is done remotely, so visits are kept for the jobs that need someone in the room, whether that is a server cupboard at Lingfield Point or a warehouse office at Faverdale.
Aycliffe Business Park
Newton Aycliffe's business park, described as the largest single employment area in County Durham.
Lingfield Point
An 85-acre business park in Darlington on the site of the former Patons and Baldwins wool works.
Morton Palms
A business park in Darlington with direct access to the A66.
Faverdale
Business and distribution sites on Darlington's north-western outskirts, with direct access to the A1(M).
Questions people ask
Do you use subcontractors?
No. Every piece of work, from the first survey to the call you make next year, is done by people Odyssey employs, whether it is a single laptop or a site-wide installation.
Do you cover Newton Aycliffe, Bishop Auckland and Northallerton?
Yes. All three are covered from this page, with the service desk and engineers who look after Darlington. Northallerton is across the border in North Yorkshire, and we support organisations there too.
Can you check our IT before we sign anything?
Yes. An IT health check reviews your hardware, software, network, security and backup readiness, ranks the risks and explains them in person, whether or not you go on to choose managed IT.
Ask about IT support in Darlington
Send us your question and we will come back to you. We call back within the hour in office hours.
Rather talk? Call 01642 661888. Already a customer with a fault? Call the service desk on 01642 661800.
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Talk to a human about IT support in Darlington
Call and we answer within three rings. Or tell us what you need and we will call you back at any time.