Voice and video
Call reporting and recording
Call recording and reporting that show how your phones are really used, and keep a secure record of what was said.
The problem
Without data you cannot see missed calls, busy periods or how quickly calls are answered, and without recordings disputes come down to memory.
What Odyssey provides
- Call recording for quality, training and dispute resolution
- Reports on call volumes, answer times and missed calls
- Agent and team performance reporting
- Recordings stored securely, with access limited to authorised people
- Support for your regulatory and compliance requirements
Why trust Odyssey with this
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ISO
Certified to ISO 27001 for information security
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1987
Business telephony specialists since 1987
Client story
PD Ports
A two-year overhaul replaced several telephony suppliers with one Mitel MiVoice Business system across PD Ports' sites.
Read the story
Questions people ask
Is call recording allowed under GDPR?
Yes, with safeguards. Recordings must be stored securely, access limited to authorised people, and callers told that calls may be recorded. We set recording up with those controls.
Can small businesses use call reporting?
Yes. Even a small team benefits from seeing missed calls and busy periods, and the service is set up to your size.
Why would we record our business calls?
For quality checks, staff training and settling disputes, and to help meet regulatory or compliance requirements. Without a recording, a dispute comes down to memory.
What can call reporting show us?
Call volumes, answer times, missed calls and busy periods, plus performance by agent and team, so you can see how your phones are really used.
Who can listen to our recorded calls?
Only the people you authorise. Recordings are stored securely with access limited to them, and Odyssey is certified to ISO 27001 for information security.
Talk to a human about call reporting and recording
Call and we answer within three rings. Or tell us what you need and we will call you back at any time.