Industries
IT and telecoms for practices and care providers
A practice is judged on whether the phone is answered. We provide telephony with call recording, reliable connectivity and managed IT for veterinary, dental, medical and care providers.
What the sector needs, and what we delivered
Every need below is something Odyssey delivered for a named client.
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A national veterinary group
Linnaeus, with more than 80 primary care and referral practices across the UK and Ireland, has taken Mitel telephony, call recording, hosted services and hardware care from Odyssey since 2015.
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Local vets
Jacqui Paterson Veterinary Surgery, three surgeries across Stockton and Nunthorpe since 1996, and Grange Vets in Darlington and Newton Aycliffe run hosted voice handsets, broadband and networking from Odyssey.
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Dental practices
Castle Dental Practice in Barnard Castle, D C Daniels Dental Practice in Middlesbrough and Cleveland Terrace Dental Practice in Darlington each take telephony and connectivity from Odyssey. Castle Dental records its calls, and D C Daniels has been a client since 2012.
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Medical and occupational health
Alma Medical Centre, a training practice in Stockton rated Good by the CQC, takes ethernet fibre from Odyssey. Pathways Occupational Health runs Microsoft 365, endpoint protection and hosted voice on a managed service.
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Care homes
Springfield Care, a 50-bed home near Sunderland, runs its hosted voice handsets and network on Odyssey.
The services behind it
Who we work with in this sector
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- Castle Dental Practice
- D C Daniels Dental Practice
- Cleveland Terrace Dental Practice
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- Springfield Care
Questions people ask
Can we record calls to the practice?
Yes, with safeguards: recordings stored securely, access limited to authorised people, and callers told that calls may be recorded. Castle Dental Practice records its calls with Odyssey.
Can we see how many calls we miss?
Yes. Call reporting shows call volumes, answer times and missed calls, so you can see your busy periods.
Can calls be routed to the right surgery or person?
Yes. Hosted voice includes auto-attendants and call routing, so each call reaches the right person, with voicemail and call handling set up to match how you work.
Do you work with groups of practices as well as single surgeries?
Yes. Linnaeus, with more than 80 practices across the UK and Ireland, has taken Mitel telephony, call recording, hosted services and hardware care from Odyssey since 2015, and we support single surgeries locally.
Will someone answer when we call you?
Yes. A person answers within three rings, with no menus or voicemail, and you can ask to speak to a director at any time.
Talk to a human, no queues, no voicemail
Call and we answer within three rings. Or tell us what you need and we will call you back at any time.