Client story, Logistics and ports
One telephony system and one supplier for PD Ports
A two-year overhaul replaced several telephony suppliers with one Mitel MiVoice Business system across PD Ports' sites.
The challenge
PD Ports, one of the UK's major port groups, relied on several suppliers for its telephony across multiple sites, which made the service harder to manage and more costly than it needed to be.
What Odyssey did
Over two years Odyssey overhauled the service end to end, installing a Mitel MiVoice Business system that used PD Ports' existing connectivity and routers, so no further investment was needed. Desktop and mobile apps show the presence of everyone on the network, encrypted call recording supports regulatory requirements, and Odyssey's technicians trained staff on completion.
The result
PD Ports' telephony is now managed by one locally based supplier, with costs reduced through measures Odyssey put in place and a single system connecting its sites.
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