Industries
IT and telecoms for retail
Stores, concessions and head office on one phone system, rolled out store by store without unplanned downtime.
What the sector needs, and what we delivered
Every need below is something Odyssey delivered for a named client.
-
One system across every location
Charles Clinkard runs a hosted Mitel system across 26 standalone stores, concessions and its head office. We upgraded more than 165 handsets and every component of the system.
-
Upgrades that do not interrupt trading
The rollout was phased from the stores to head office. Each location was briefed in advance, with engineers on site, and the project finished without any unplanned downtime.
-
Head office staff who can work anywhere
Mitel MiCollab softphones keep people on the same system when they work remotely, and keep calls flowing if an office is out of action.
-
Staff who know the system
We trained the store and head office teams as part of the project.
-
A national chain on one network
The Tanning Shop, which describes itself as the UK's largest tanning chain and is run from Darlington by The Feel Good Group, runs SIP trunks, broadband and data SIMs across its stores from Odyssey, and has done since 2010.
-
Thirty stores from Alnwick to Northallerton
Frank's The Flooring Store, the largest independent flooring retailer in the North East, runs hosted voice handsets, broadband, mobiles and router support across its stores on Odyssey, a client since 2007.
-
A country store since 1931
Sam Turner & Sons in Northallerton, with stores at Piercebridge, Stokesley and Leyburn, runs its store networking, mobiles, broadband and hosted services on Odyssey.
-
Family showrooms and wholesalers
At Home Furnishings in Stockton, Crystal Galleries in Middlesbrough and Maguire Carpets run their telephony, networking and connectivity on Odyssey.
The stories behind it
-
Charles Clinkard
A phased refresh of Charles Clinkard's hosted Mitel system across stores, concessions and head office, with no unplanned downtime.
Who we work with in this sector
-
- Specsavers
-
-
- Maguire Carpets
-
-
-
Questions people ask
Can you upgrade our stores without interrupting trading?
Yes. Charles Clinkard's rollout was phased from the stores to head office, each location was briefed in advance with engineers on site, and the project finished without any unplanned downtime.
Can stores, concessions and head office share one phone system?
Yes. Charles Clinkard runs a hosted Mitel system across 26 standalone stores, concessions and its head office.
Do you support chains outside the North East?
Yes. The Tanning Shop runs SIP trunks, broadband and data SIMs across its stores from Odyssey, and Charles Clinkard's system supports an expanding national footprint.
Will our staff be trained on the new system?
Yes. Training for store and head office teams was part of the Charles Clinkard project.
What happens to calls if an office is out of action?
Mitel MiCollab softphones keep people on the same system when they work remotely and keep calls flowing if an office is out of action.
Talk to a human, no queues, no voicemail
Call and we answer within three rings. Or tell us what you need and we will call you back at any time.