IT, telephony and connectivity
IT support in Durham
Odyssey supports organisations in Durham, Chester-le-Street and Peterlee with IT support, phone systems and connectivity, from offices near the city centre to the industrial estates beside the A19. We work from Preston Farm in Stockton-on-Tees, and an engineer can usually be on site the same day when a problem needs hands on.
- Since 1987 Owner managed and debt free
- Our own core network Business only, run by us
- Our own people Never subcontracted
- Three rings Calls answered, no menus
Managed IT support for Durham
Durham organisations looking for IT services usually want one of two things: someone to run IT for them, or someone to back up the person who already does. The first is complete managed IT: devices patched and monitored, endpoint and identity protection, Microsoft 365 policies and licences managed, and replacements planned well ahead. The second is co-managed IT, with a written split between your team and ours that can change as you grow.
Professional firms in the city hold client data that has to be protected, and increasingly have to show that it is. Odyssey is certified to ISO 27001 and ISO 9001 by NQA, and our Cyber Essentials consultancy helps you prepare for certification, although we are not a certification body ourselves.
Whoever rings our service desk gets a person within three rings, and anyone can ask to speak to a director at any time, no questions asked.
Telephone systems in Durham
Telephone systems are the oldest part of our business. In Durham we supply hosted voice and SIP for offices that want their phones in the cloud, Mitel MiVoice Business supported by Mitel engineers who work for us, and Teams calling for staff who split their week between home and the office.
Peterlee and Chester-le-Street businesses on older systems should check what their lines run over. ISDN and analogue services end on 31 January 2027, including the ones behind alarms, lifts and card terminals, so we find every line, port the numbers and move each one to a digital service.
Business internet in Durham
Our connectivity runs on a core network we own, with points of presence in Stockton-on-Tees, Manchester and London Docklands. That gives you one supplier for the line, the phones over it and the IT behind it, and one number to ring when something stops.
For an office on Aykley Heads or Belmont Business Park, the usual choice is between business broadband, on full fibre where it is available, and a leased line for guaranteed bandwidth. A point-to-point microwave link can join two of your buildings without laying cable, once a survey confirms a clear line of sight.
Where we work around Durham
- Durham
- Chester-le-Street
- Peterlee
This page covers the City of Durham and the towns to its north and east: Chester-le-Street on the A1(M) towards Newcastle, and Peterlee in East Durham, close to the A19. Newton Aycliffe and Bishop Auckland are on our Darlington page, and Sedgefield on our Stockton page.
Aykley Heads
The business park at the heart of the Durham Innovation District, close to the railway station.
Belmont Business Park
An established office location about two and a half miles north east of the city centre, near the A1(M).
North West Industrial Estate, Peterlee
Manufacturing and business units immediately beside the A19.
Drum Industrial Estate, Chester-le-Street
Business and industrial units in Chester-le-Street, including Angel Park.
Questions people ask
Do you cover Chester-le-Street and Peterlee?
Yes. Both are covered from this page and supported in the same way as Durham itself, by one service desk and the same engineers.
Our IT person is leaving. Can you take over?
Yes. Ideally we start before they go, so passwords, licences, the domain and supplier contracts are handed over and documented while someone can still explain them. If that is not possible, we audit everything from scratch and bring it under management.
Can you help us answer a client's security questionnaire?
Yes. We complete security questionnaires with you, for submission in your name, and our Cyber Essentials consultancy helps you work towards that certificate. Odyssey itself is certified to ISO 27001 by NQA.
Ask about IT support in Durham
Send us your question and we will come back to you. We call back within the hour in office hours.
Rather talk? Call 01642 661888. Already a customer with a fault? Call the service desk on 01642 661800.
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Talk to a human about IT support in Durham
Call and we answer within three rings. Or tell us what you need and we will call you back at any time.