IT, telephony and connectivity
IT support in Sunderland
Odyssey provides IT support, phone systems and business broadband to organisations in Sunderland and Washington, from Doxford International in the south of the city to the industrial estates of Washington. Our engineers are based at Preston Farm, Stockton-on-Tees, a straight run up the A19, and an engineer can usually be on site the same day when a problem needs hands on.
- Since 1987 Owner managed and debt free
- Our own core network Business only, run by us
- Our own people Never subcontracted
- Three rings Calls answered, no menus
Managed IT support for Sunderland
The service desk is where IT support is won or lost. Ours is answered within three rings by a person at Preston Farm, with no menu, queue or voicemail, and your staff deal with engineers who know your systems because they look after them every month.
Behind it, complete managed IT keeps every computer, laptop and server in your Sunderland or Washington offices updated and monitored, with endpoint and identity protection on each one and Microsoft 365 secured to our standard. If you already have an IT person, co-managed IT shares the work with them instead of replacing them.
We also manage Microsoft 365 and Azure for organisations moving servers into the cloud, as a Microsoft Partner, and run backup and recovery with restores tested for the data you cannot afford to lose.
Telephone systems in Sunderland
If the phone system is the one the office moved in with, hosted voice replaces it without a cabinet on site: your 0191 numbers ported across, auto-attendants and call routing set up for you, and a handset or softphone app for each person.
For businesses already on Microsoft 365, calls can run inside Microsoft Teams through Direct Routing. We also manage lines and numbers, including 03 and 0800 numbers, and move every ISDN and analogue line to a digital service before the 31 January 2027 switch-off.
Business internet in Sunderland
Our business broadband and leased lines are delivered over our own core network, which has carried our own routes to the internet as AS204558 since 2018. Broadband comes with a managed router and no phone line; a leased line gives the same speed in both directions and a contracted fix time.
In Washington, where many premises are warehouses and factory units, a dead connection stops more than email. A 4G or 5G backup takes over automatically when a fixed line fails, and sites that need to share systems can be joined on a private WAN.
Where we work around Sunderland
- Sunderland
- Washington
This page covers the City of Sunderland, Washington included. Doxford International sits where the A19 meets the A690, on the road our engineers take north from Stockton-on-Tees, and Washington is a little further on.
Gateshead and Durham have pages of their own, for the businesses just west and south of the city. Routine changes, such as adding a new starter, are made by the service desk without anyone needing to visit.
Doxford International Business Park
Offices at the junction of the A19 and A690, on the south-western edge of the city.
Turbine Business Park
Industrial and warehouse units on the Washington side of the city.
Pattinson Industrial Estate
Industrial premises in Washington, from small light industrial units to large warehouses.
Questions people ask
How quickly do you answer the phone?
Within three rings, by a person, with no menu or voicemail to get through. Office hours are Monday to Friday, 8:00am to 5:30pm, and a message left through the website is answered within the hour in that time.
Do you cover Washington?
Yes. Washington is part of the City of Sunderland and part of this page, from its business parks to its industrial estates, with the service and engineers you would get anywhere else we work.
Can we keep our 0191 numbers if we change phone system?
Yes. Numbers are ported from your current provider to the new service. A port typically takes 7 to 14 working days, and we plan the cutover so calls keep arriving throughout.
Ask about IT support in Sunderland
Send us your question and we will come back to you. We call back within the hour in office hours.
Rather talk? Call 01642 661888. Already a customer with a fault? Call the service desk on 01642 661800.
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Talk to a human about IT support in Sunderland
Call and we answer within three rings. Or tell us what you need and we will call you back at any time.