IT support in Hartlepool

Much of Hartlepool's industry is manufacturing, engineering and process work, where the office systems sit next to production and a failure costs more than a few lost emails. Complete managed IT keeps the computers, servers and Microsoft 365 accounts that run the business side patched, monitored and protected, and plans their replacement before they hold anything up. Microsoft 365 accounts get sign-in policies set to our standard, and when someone leaves, their account is disabled and their mailbox and files are handed to their manager.

If you have a capable IT person on site, co-managed IT takes the routine load off them and gives them someone to call about the problems they have not met before.

Staff ring our service desk and a person picks up within three rings. Work is recorded against the engineer who did it, and the monthly report shows the time spent, job by job.

Every connection we supply is supported by the engineers who run our own network, from the Preston Farm offices in Stockton-on-Tees, so a fault is never passed to somebody else to fix.

Choose business broadband for an office, a leased line up to 10 Gbps where the business cannot work without it, or ethernet and microwave to link buildings on a large site. A mobile backup covers the time it takes to repair a line.

Inside the building, our networking and cabling team installs the structured cabling, switches and Wi-Fi that carry it all to the desks and the shop floor.