IT, telephony and connectivity
IT support in Middlesbrough
Odyssey supports businesses in Middlesbrough, Redcar, Guisborough, Stokesley and Great Ayton with managed IT, telephone systems and connectivity. Our engineers are a few miles away at Preston Farm, Stockton-on-Tees, and an engineer can usually be on site the same day when a problem needs hands on.
- Since 1987 Owner managed and debt free
- Our own core network Business only, run by us
- Our own people Never subcontracted
- Three rings Calls answered, no menus
Managed IT support for Middlesbrough
For a Middlesbrough business without an IT department, complete managed IT means one team running every PC, laptop, server and Microsoft 365 account, with updates applied on a schedule, endpoint protection on each device and a monthly account of the work. Firms that employ their own IT staff can choose co-managed IT and keep them in charge.
Security sits beside the support rather than after it. As well as the protection that comes with managed IT, we supply email filtering, hosted firewalls and security awareness training, and if something looks wrong a person answers the service desk within three rings. Data is covered by backup and recovery, with restores tested rather than assumed to work.
Telephone systems in Middlesbrough
Business telephony is where Odyssey started in 1987, and it is still a core part of what we do on Teesside. A hosted phone system takes the cabinet out of the office: your numbers and call routing run on our network, and calls reach handsets, laptops or mobiles wherever your people are working.
Where a business would rather own its phone system, we install Mitel MiVoice Business on site or host it for you, with contact centre and CTI where calls need queuing and reporting. Your 01642 numbers are ported across, and any analogue or ISDN lines are moved before the switch-off completes on 31 January 2027.
Business internet in Middlesbrough
For offices and workshops on Riverside Park, at TeesAMP or in Middlehaven, we supply business broadband with no phone line, leased lines with dedicated bandwidth, and ethernet and microwave links between buildings. All of it runs on our own core network, managed from Preston Farm.
If you run several sites across Teesside, a private WAN joins them, and a 4G or 5G router keeps the office online while a fault on a fixed line is repaired.
Where we work around Middlesbrough
- Middlesbrough
- Redcar
- Guisborough
- Stokesley
- Great Ayton
This page covers Middlesbrough, Redcar and Guisborough in Redcar and Cleveland, and Stokesley and Great Ayton just over the border in North Yorkshire. Thornaby, Yarm and Billingham are on our Stockton page.
Middlesbrough is a few miles from Preston Farm along the A66, so site work in the town is quick to arrange, and the coast at Redcar and the villages under the moors are well within reach of the same engineers.
Riverside Park
An industrial estate on the south bank of the Tees, about a mile north of the town centre, near the A66.
TeesAMP
The Teesside Advanced Manufacturing Park, next to Riverside Park, with units for manufacturing and research.
Middlehaven
Home to the Boho Zone, Middlesbrough's cluster of digital and creative businesses.
Questions people ask
We need a new telephone system in Middlesbrough. Where do we start?
With a call to find out how many people make and take calls, which numbers you need to keep and what lines you have now. We then recommend hosted voice, Mitel or Teams calling, port your numbers (typically 7 to 14 working days) and install the handsets with our own engineers.
Do you cover Redcar, Guisborough and Stokesley?
Yes, and Great Ayton as well. All four are on this page and are looked after by the service desk and engineers who support Middlesbrough.
Can you connect two of our buildings?
Yes. Two buildings can be joined by an ethernet circuit over fibre or, where there is a clear line of sight, by a point-to-point microwave link, with no cable to lay between them. A survey confirms which is possible before we propose anything.
Ask about IT support in Middlesbrough
Send us your question and we will come back to you. We call back within the hour in office hours.
Rather talk? Call 01642 661888. Already a customer with a fault? Call the service desk on 01642 661800.
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Talk to a human about IT support in Middlesbrough
Call and we answer within three rings. Or tell us what you need and we will call you back at any time.