IT support in Gateshead

Team Valley alone holds hundreds of businesses, many of them warehouses, workshops and trade counters where the office is a few desks beside the operation. For a business like that, complete managed IT means nobody in the building has to be the IT person: we keep the computers updated and monitored, look after Microsoft 365 and the security on every device, and plan replacements before the old PC in the goods-in office gives up.

Where someone in-house handles IT alongside a day job, co-managed IT gives them a team to lean on, with the split of who does what agreed in writing.

Calls to our service desk are answered within three rings by an Odyssey employee, not routed through a menu. Time is billed to the minute, and the monthly report lists every job so you can see where the hours went.

On an industrial estate, the internet connection decides whether the tills, the stock system and the phones work. We run our own business-only network, so the connection, the phone service over it and the support all come from one company, and nobody can blame a third party for a fault.

For a unit on Team Valley or at Follingsby Park, business broadband needs no phone line and is checked for your exact address before you order, while a leased line gives guaranteed bandwidth. Firms with more than one site can join them on a private WAN, and a 4G or 5G router can keep a unit online while a line is repaired.