Service line
Cyber security for North East businesses
Firewalls at the network edge and protection for the devices, inboxes and accounts your people use every day, managed from Stockton-on-Tees by a provider certified to ISO 27001.
- Since 1987 Owner managed and debt free
- Our own core network Business only, run by us
- Our own people Never subcontracted
- Three rings Calls answered, no menus
Cyber security services
Most businesses start with endpoint protection and email filtering, the two routes most attacks take in. Add a hosted firewall for the network edge, password management for accounts, and shadow AI protection to control the AI tools staff use.
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Endpoint and identity protection
Every computer, laptop and server protected against malware and ransomware, and every Microsoft 365 account watched for a stolen password in use, with threats dealt with by our team.
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Email filtering and cloud protection
Spam, phishing, malware and payment fraud stopped before they reach an inbox, with Check Point Harmony Email in front of your Microsoft 365.
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Hosted firewall
Fortinet firewalls hosted in our network and managed by us, blocking threats at the edge before they reach your systems, and kept up to date so the box nobody has touched for years stops being the gap.
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Password management
Strong, unique passwords for every account your team uses, stored in Keeper, shared through team vaults and managed centrally, so a leaver's access goes the day they do.
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Shadow AI protection
See which AI tools your staff already use, stop sensitive data leaking into them, and put in place the policy and controls that let your team use AI safely, with DefensX browser security and guidance for staff.
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Security awareness training
Short, regular lessons and realistic phishing simulations, so your people recognise an attack and report it instead of clicking, with reports that show who improved and which lures still work.
Choosing cyber security services
Who this line is for
Organisations across Teesside and the North East that hold data someone would pay for or encrypt: accountants and solicitors with client files, manufacturers and hauliers that cannot stop, schools, practices and councils, and any business whose insurer or larger customer has started sending a security questionnaire.
What you get
The layers that stop the common attacks, each one run and kept current by our team: every device and Microsoft 365 account watched for malware and stolen passwords, phishing stopped before the inbox, a firewall at the network edge kept current, a password manager for every login, staff who recognise an attack, and the controls and evidence that Cyber Essentials, insurers and customers ask for.
Most attacks on a business of your size take one of two routes. An email that looks right until it does not: a supplier asking you to update their bank details, a voicemail that needs a sign-in to hear it, sent at 16:42 on a Friday when smart loses to tired. Or a stolen password used from somewhere you have never been, which gets round antivirus entirely. Endpoint and identity protection watches the devices and the Microsoft 365 sign-ins for both, with Microsoft Defender backed by Huntress detection and response; email filtering with Check Point Harmony stops the phishing and the malware before delivery. Those two are where we start.
Around them sit the controls that insurers, Cyber Essentials and larger customers now ask about by name. A hosted Fortinet firewall at the network edge, kept up to date by us rather than a box nobody has touched for years. Keeper password management, so every account has a strong, unique password and shared logins live in a vault instead of an email. Huntress security awareness training with simulated phishing, so you know who would have clicked. Shadow AI protection with DefensX, so you can see which AI tools staff use and stop client data being pasted into them. From 27 April 2026 Cyber Essentials fails any cloud service with multi-factor authentication available and not switched on for every user, which is the first thing we check.
If something has already happened, call us: a person answers within three rings, and the first hour is spent containing it (infected devices isolated, sign-ins checked, passwords reset, multi-factor authentication enforced), then recovering from clean backups, then closing the gap it came through. Our Cyber Essentials consultancy, in professional services, takes you from a gap analysis to the certificate.
Why trust Odyssey with your cyber security
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ISO
ISO 27001 and ISO 9001 certified by NQA
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In-house
All work completed by Odyssey employees, never subcontracted
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3
Calls answered within three rings, and a director is always reachable
- Cyber Essentials consultancy available through our professional services
Client story
Prestons of Potto
A 20-year telephony relationship grew into full IT support, moving a nationwide haulage firm onto Microsoft 365.
Read the story
Questions people ask
Where should we start?
With endpoint and identity protection and email filtering, the two routes most attacks take in, and with multi-factor authentication for every user if it is not already on. An IT health check will tell you which of the other layers you are missing and in what order they matter.
Who watches for threats, and when?
Huntress endpoint detection and response and identity threat detection are watched by Huntress security analysts around the clock; the alerts are investigated and acted on by our own engineers, who isolate and clean affected devices and secure the accounts involved.
Is Odyssey itself Cyber Essentials certified?
Odyssey holds ISO 27001, the international standard for information security management, certified by NQA. It covers how we run our own systems and how we handle yours, and it goes further than Cyber Essentials, which we take our clients through.
Will this satisfy our cyber insurer or a customer's security questionnaire?
The questions they ask map onto these services: multi-factor authentication on every account, endpoint detection and response, tested backups, patched devices, staff training. We put the controls in place and provide regular reports of what was detected and done, so the answers can be backed up. Check the exact wording of your own policy with your insurer.
We have had an incident. What do we do first?
Call 01642 661888. A person answers within three rings. Tell us what you saw and when, unplug the affected device from the network, and do not switch it off until we say so. We contain it, secure the accounts, recover from backup and then close the gap it came through.
Do you provide Cyber Essentials certification?
We take you through it, from a gap analysis against the requirements to the five controls, the self-assessment and the evidence, with guidance on Cyber Essentials Plus if you need it. The consultancy sits in our professional services.
Can our staff use AI tools safely?
Yes, with the controls set first. Shadow AI protection with DefensX shows which AI tools staff use, keeps client and personal data out of the ones you have not approved, and comes with an AI use policy written with you. Microsoft 365 Copilot is set up through our AI Adoption and Copilot service, with the Microsoft 365 permissions put right before any licence.
Can you look after security without taking on our whole IT?
Yes. Each service on this page can be bought on its own, and all of them can sit alongside an in-house IT team under co-managed IT, with the split of responsibilities written down.
Challenges this helps with
We support organisations in Newcastle, Gateshead, Sunderland, Durham, Hartlepool, Darlington, Stockton-on-Tees and Middlesbrough, from our service desk at Preston Farm.
Ask about cyber security
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Talk to a human about cyber security
Call and we answer within three rings. Or tell us what you need and we will call you back at any time.