Client story, Construction and quarrying
Rock solid telephony for Dunhouse Quarry's expansion
A hosted Mitel system and SIP lines to sustain higher call volumes across sales and administration as the quarry expanded.
The challenge
Dunhouse Quarry needed to update its communications technology so sales and administration could work more efficiently, on a platform that could take later upgrades.
What Odyssey did
Odyssey's engineers overhauled the quarry's telephony infrastructure, re-cabled the telephone extensions at its site in County Durham, installed a hosted Mitel system for the extra extensions, upgraded the lines from ISDN to SIP and integrated the existing CRM system.
The result
A resilient system that copes with the higher volume of internal and external calls, on a platform that can take the quarry's next upgrades.
"We have worked with Odyssey for more than 20 years and its team have provided us with a modern solution that is already paying dividends."
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