Call

Service line

IT consultancy and professional services

Projects and assessments, from an IT health check to an Azure migration or a network design, by the engineers who run managed IT, telephony and networks every day, priced before they start.

Professional services services

If you are not sure where to start, begin with an IT health check. It gives you a clear picture of your systems and a plan, which the other services then deliver.

Also in professional services: AI consultancy, AI Readiness Assessment.

Choosing professional services services

Who this line is for

Organisations across Teesside and the North East with a defined piece of work rather than an ongoing need: a review the board has asked for, a certificate a customer requires, a migration to Azure, a network for a new building, or servers in the cloud that nobody is looking after. Also existing clients whose retainer has surfaced a project that needs a project manager.

What you get

Work that is surveyed, scoped and priced before it starts, delivered by the same Odyssey engineers who run IT, telephony and networks for businesses every day, with a plan you keep whether or not you ask us to deliver it. Where a project succeeds a retainer, the people who did the project are the people who answer the phone afterwards.

Most engagements in this line start with the first service. An IT health check reviews the whole estate, hardware, software, networks, security and backup readiness, ranks the risks and explains them in person, and the plan is yours to act on with us or without us. It is the right first step when the board wants a technology plan, when a security questionnaire arrives, or when you are weighing up a new supplier.

The other four deliver what a plan tends to call for. Cyber Essentials consultancy takes you from a gap analysis to the certificate, under the stricter requirements that apply from 27 April 2026. Microsoft Azure consultancy designs and migrates workloads into Azure with a cost estimate before anything is built. Cloud infrastructure support looks after the servers afterwards, in Azure, in our private cloud or on your premises. Network infrastructure design produces a documented architecture for your sites that our engineers can install or your own team can.

AI consultancy sits in our Applied AI line and usually starts with an AI readiness assessment: where AI would recover time in your business, where it would not, what your staff already use and what has to be put right first.

Every one of them is priced as a fixed sum or a day rate before it starts, which is the Fixed price engagement model: we survey the work, propose a price, and any overrun is ours. A client on a retainer draws the small pieces from their hours; anything that needs a project manager is a fixed-price project in its own right.

Three more projects are priced the same way. An office move or a new site is planned back from the date, with the connectivity ordered first and engineers on site the first morning. A telecoms audit finds every line, number and contract before the PSTN switch-off and moves them in time. Disaster recovery planning decides what comes back first, how fast and from where, and tests it every year.

Why trust Odyssey with your project

  • ISO

    ISO 27001 and ISO 9001 certified by NQA

  • 1987

    Supporting North East businesses since 1987

  • In-house

    All work completed by Odyssey employees, never subcontracted

  • Calls answered within three rings, and a director is always reachable
Trusted by
  • Anderson Barrowcliff
  • Hathaway Roofing
  • Excello Law
  • Bobrick
  • Trustlaw Solicitors
  • Clark Willis Law
  • Tynedale Roadstone
  • Kemira
  • HSL Compliance
  • Swinton Estate
  • New Bridgegate Tyres
  • Hill & Smith
  • Shalam
  • Middlesbrough Council
  • Forest Side Hotel
  • PD Ports
  • Morgans Tyres
  • Your NRG
  • Redcar Racecourse
  • Thomas Armstrong Limited
  • ETB Autocentres
  • Jacqui Paterson Veterinary Surgery
  • Tanvic Group
  • Isocom Components
  • WP Engine
  • Provenance Collection
  • Elite Office Furniture
  • Lionweld Kennedy
  • Richmond Town Council
  • Coral Windows
  • Teesside Financial Management
  • Charles Clinkard
  • At Home Furnishings Outlet
  • Polam Hall School
  • Bishop Hogarth Catholic Education Trust
  • Nunthorpe School & Sixth Form
  • The Tanning Shop
  • Magnum Packaging
  • Future Regeneration of Grangetown
  • Racz
  • Retaining UK
  • Kellars
  • Cloud Nine Incentives
  • Uchimura UK
  • Daisy Chain
  • Mortons
  • H E Woolley
  • Harrogate Golf Club
  • Acklam Car Centre
  • Nunthorpe Nurseries
  • Teasdale Motorcycles
  • Stiller Warehousing & Distribution
  • Cleveland Containers
  • The Legacy Learning Trust
  • Intertape Polymer Group
  • Venture Properties
  • Movianto
  • Micheldever Tyre Services
  • Franks The Flooring Store
  • Carver Residential
  • Tomahawk Steakhouses
  • Pathways Occupational Health
  • Rios Brazilian Steakhouse
  • Peikko
  • Finley Structures
  • York Marina
  • Rightcast
  • SeAH Wind
  • Crystal Galleries
  • Applebridge Construction
  • Grange Vets
  • Linnaeus
  • The West Park Hotel
  • Plimsoll
  • Sam Turner & Sons
  • Elite Garages
  • Beaumont Accountancy Services
  • Tribe Recruitment
  • IFF Research
  • AKV Cladding Products
  • LV Logistics
  • Group Tyre
  • Darlington Rugby Football Club
  • Alma Medical Centre
  • Middleton Lodge
  • Lynx Precast
  • MGT Teesside
  • Fortum
  • A Buckler Demolition
  • Robson Laidler Accountants

Questions people ask

Where should we start?

With an IT health check, unless you already know the piece of work you need. It reviews the whole estate, ranks the risks and gives you a plan in plain language, explained in person, and the plan is yours to act on however you choose.

How is professional services work priced?

As a fixed sum or a fixed fee agreed before we start, after a survey or a first conversation, with any overrun ours. Advice without a fixed scope is by the day or the hour. Azure consumption and third-party licences are separate and estimated in advance.

Do we have to use Odyssey to deliver what the health check finds?

No. The report and the plan are yours. Many businesses act on it with their own team or supplier; if you ask us, the plan becomes the scope for the work.

Can you get us Cyber Essentials?

We take you from a gap analysis to the certificate, putting the missing controls in place and preparing the self-assessment and evidence with you, with guidance on Cyber Essentials Plus where a contract requires it.

Do you offer AI consultancy?

Yes, through our Applied AI line. Most organisations start with an AI readiness assessment, which finds where AI would recover time in your business, where it would not, what your staff already use and what has to be put right first.

Do you design networks for new buildings?

Yes. Network infrastructure design produces a documented architecture, equipment list and phased plan for a new building or a redesign across sites, which our own engineers install or your team can take.

Who does the work?

Odyssey employees, never subcontracted, the same engineers who run IT, telephony and networks for businesses every day and who design and run our own core network. We are certified to ISO 27001 and ISO 9001.

What happens after a project?

Whatever you choose. Many projects hand over to a retainer, under managed IT or cloud infrastructure support, so the people who built the system are the people who look after it, but there is no obligation.

We support organisations in Newcastle, Gateshead, Sunderland, Durham, Hartlepool, Darlington, Stockton-on-Tees and Middlesbrough, from our service desk at Preston Farm.

Ask about professional services

Send us your question and we will come back to you. We call back within the hour in office hours.

Rather talk? Call 01642 661888. Already a customer with a fault? Call the service desk on 01642 661800.

So we can call you back

Fields marked * are required. We use your details only to reply to this enquiry (see our privacy policy).

Talk to a human about professional services

Call and we answer within three rings. Or tell us what you need and we will call you back at any time.

01642 661888