On-site infrastructure
Desktops and laptops
Computers for your team, chosen for each role, built to one standard, enrolled in management and protected before they reach the desk, and replaced or added to by the team that supports them.
Who it is for
Businesses in Teesside and the North East buying computers one at a time, from whichever shop had stock that week, and living with the result: a mix of models, set-ups and security levels, a new starter waiting for a laptop, and nobody sure which machines are still on Windows 10. Also any business whose managed IT retainer should cover the hardware as well as the people.
What you get
A standard build per role, with the right laptop or desktop for the job, supplied built to that image, enrolled in Microsoft Intune, protected with Microsoft Defender and Huntress detection and response, and delivered ready to sign in. Joiners get a machine before day one, replacements arrive configured, and every device sits under the same management as the rest of the estate from the moment it is unboxed.
The problem
Buying computers one at a time leaves you with a mix of models, set-ups and security levels that is hard to manage and harder to secure.
The laptop bought for the new starter on Monday has a consumer Windows licence, the manufacturer's trial antivirus and no encryption. The one bought last year is a different model with a different dock. The finance manager's machine is five years old and still on Windows 10, which stopped receiving security updates in October 2025. Nobody can say what the estate is, so nobody can say what it costs or what is at risk.
With a standard build, each role gets a specified machine, built to one image with the applications, policies and protection the business has decided on, enrolled in Intune before it leaves us, so it reaches the desk ready to sign in and already under management. Replacements are the same build, so a failure is a swap rather than a project.
Thomas Armstrong's year-long rebuild and Prestons of Potto's move to Windows 11 both began with the hardware: machines replaced on a plan, built to a standard, enrolled on the way in.
What Odyssey provides
- Laptops and desktops specified per role, from a standard office machine to a rugged laptop for the yard
- Every device built to your standard image, with applications, policies and protection installed
- Enrolment in Microsoft Intune and protection with Microsoft Defender and Huntress before delivery
- Delivery ready to sign in, to the office or to a home worker, with a short welcome note on who to ring
- Replacements, additions and upgrades as the team changes, to the same build
- Windows 10 machines identified and replaced in waves on a plan
What is included
| Included | Detail |
|---|---|
| Role review | Which roles need which machine, with the monitors, docks and accessories that go with it, written down as a standard |
| Supply | Devices sourced to the standard from our suppliers, with the business licences and warranties the role needs |
| Build | Each device built to your image, applications installed, policies applied, encryption and protection on, enrolled in Intune |
| Delivery | Shipped ready to sign in, or installed on the desk by our engineers as part of a project |
| Lifecycle | The device inventory kept with purchase dates and warranty, so replacements are planned not forced |
| Replacements | A failed device swapped for one of the same build, with the user's data restored from backup or the cloud |
| Disposal | Retired devices wiped to a standard before they leave the business |
Not included, or sold separately
- Ongoing management
- Patching, monitoring and the service desk are managed IT or co-managed IT, from your retainer; this service supplies and builds the device
- Microsoft 365 licences
- Supplied separately as a Microsoft partner and assigned at build
- Phones and tablets
- Supplied through business mobiles and managed under mobile device management
- Accidental damage
- Covered by warranty or a device plan where you take one, otherwise replaced at the device price
- Hosted desktops
- We no longer offer a hosted desktop service; applications run on the device or in Microsoft 365 and Azure
How it is delivered
-
Agree the standard
Which roles need which machine, what goes on the image for each, and the accessories. One decision per role, so every joiner after it is a routine ticket.
-
Build the image
The applications, policies, encryption and protection the business has decided on, built once and applied to every device, with Intune enrolment so the device is under management before it leaves us.
-
Supply and build
Devices sourced to the standard, built to the image, labelled and added to the inventory.
-
Deliver and hand over
Shipped ready to sign in, to the office or a home address, or installed on the desk by our engineers during a project, with the old device collected and wiped where there is one.
-
Replace on a plan
The inventory shows what is ageing and out of support, so replacements go into the budget in waves rather than arriving as emergencies, and a failed device is swapped for the same build.
Why trust Odyssey with this
-
In-house
All work completed by Odyssey employees, never subcontracted
-
ISO
Certified to ISO 27001 for information security
-
3
Calls answered within three rings, and a director is always reachable
- Supporting North East businesses since 1987
Questions people ask
Do new devices come ready to use?
Yes. They are built to your standard image, enrolled in Intune and protected before they reach your staff, so a new starter signs in and works, in the office or at home.
Can you supply laptops as well as desktops?
Yes. Laptops, desktops and rugged machines for the yard or the workshop, each specified for the role, with the monitors, docks and accessories that go with it.
Why buy all our computers through one provider?
Buying computers one at a time leaves a mix of models, set-ups and security levels that is hard to manage. Supplying and building them together keeps every device to the same standard, and a replacement is a straight swap.
We still have Windows 10 machines. Can you replace them?
Yes. Windows 10 stopped receiving security updates in October 2025. We identify the machines that cannot be upgraded to Windows 11 and replace them in waves on a plan, built to the standard and enrolled on the way in.
Who looks after the devices once they are in use?
Odyssey's own team, never subcontracted. Managed IT or co-managed IT keeps the devices patched, monitored and supported from your retainer; this service supplies, builds and replaces them.
What happens when a device fails?
It is swapped for one of the same build, with the user's data restored from backup or the cloud, and the failed device wiped and sent for repair under warranty or retired.
Do you supply machines for home workers?
Yes. The device is built and enrolled here and shipped to the home address ready to sign in, with the same build as the office machines.
Challenges this helps with
Related services
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