The North East’s Leading Managed IT Provider
At Odyssey, we are your trusted partner in delivering expert IT services and tailored cloud solutions. We are proudly based in Stockton-on-Tees, and support businesses across Stockton, Middlesbrough, Hartlepool and the surrounding areas with their technology.
We leverage cutting edge products, tools and services to provide a secure, reliable and scalable IT solution, and when you need help – you can count on our award winning customer service team.
Technology working for business
We’re a telecommunications, managed IT and internet service provider based in the North East of England. With over 35 years supporting our customers, our mission is simple: to make technology an asset for your business not a problem.
As the go-to IT partner of businesses across the North East, we pride ourselves on offering solutions for all your IT needs. Our comprehensive selection of services spans hosted IT, telephony, network infrastructure, business cloud solutions and cyber security.
Managed IT
We partner with trusted IT companies like Microsoft in order to provide secure access to your apps and data, whether that be leveraging cutting edge cloud hosted services like Windows 365 Enterprise, Azure Virtual Desktop, or having physical machines located in your offices. We’ll pair that with modern, versatile security tools to keep you, your team, and your clients data secure.
Whilst we use ticket systems to help organize and triage tasks, our goal is to make and keep an open, transparent business partnership with our customers, preferring to deal with people in person or over the phone.
Telephony
Together, our team has collectively hundreds of years of experience delivering telephony solutions across all sectors and business sizes, moving from traditional on-premise PBXs, hosted enterprise grade telco servers running in our own private cloud in our data centres across the UK, or leveraging the flexible and modern user collaboration tools like Microsoft Teams.
Trusted by…
…and thousands of other businesses since 1987.
The Odyssey Difference
Customer service is an overused and largely devalued concept in modern business. Many companies claim to offer exceptional customer service, but few consistently deliver. The needs of every Odyssey customer are central to every decision we make.
We start with six simple differences…
Supporting businesses for over 35 years, debt-free and owner managed
Operate our own dedicated business-only core network
All work completed by Odyssey employees, never subcontracted
Speak to a company director at any time, no questions asked
24/7 support from our team based in Stockton-On-Tees
Your calls answered within three rings, no menus or voicemail
Want to know more about what makes us tick, our expertise, people and history?
Our Services
Expert IT Services
Tailored IT Solutions for Businesses in the North East
At Odyssey, we deliver a comprehensive range of professional IT services for supporting businesses across the North East. Together, our team – with collectively hundreds of years of experience across managed IT, telephony, infrastructure, networking and cloud technologies across all sectors and business sizes.
We’re ISO 27001 and ISO 9001 certified, meaning you can trust us to keep you, and your clients data secure.
North East Managed IT Provider
A better way to deliver business IT
Partnering and working closely with Microsoft, we empower businesses flexible, scalable and secure IT solutions – we aren’t a break-fix company – we constantly monitor your IT and internal infrastructure, keeping it up to date and protected from outside threats.
Business Connectivity Solutions
Guaranteed low latency bandwidth up to 10 Gbps
Superfast and reliable business connectivity has never been more important. We operate our own core network and partner with leading providers to keep your business online – whether that’s high quality ethernet services, microwave, wireless or satellite connectivity, or a combination of them all – we’ll design and implement a solution to suit your requirements.
Voice & Video Solutions for Businesses
An expert in business telephony since 1987
From physical handsets to softphones and Microsoft Teams. Just ringtone to full contact centres. Odyssey has a telephony solution for your business.
Business Cybersecurity Solutions
Protect your business systems and data
Nearly 50% of business report having cyber security breaches or attacks in the last 12 months. Trust Odyssey to protect your business systems and data – we can protect you at every point in the chain, from the network edge with firewalling, botnet prevention, and SSL inspection, your actual physical machines with web content filtering and advanced EDRs, to your online identities with Identity Threat Detection.
Onsite Infrastructure
Reliable and secure onsite hardware
Your internal networking is often overlooked, but fundamentally is the backbone to your businesses technology needs. High quality cabling, managed switches, managed wifi and building equipment installed and supported by Odyssey engineers, never subcontracted – we’ll take full responsibility for the maintenance and upkeep of your physical network.
Our Network
Odyssey does not simply resell a large national supplier. We own and operate equipment from market leaders Cisco, Juniper and Extreme Networks.
Owning and operating our core network gives us the control, responsibility, and capability to deliver the best possible levels of service. Odyssey equipment is managed by Odyssey engineers.
24/7 IT Support
At Odyssey, we understand that technological challenges don’t adhere to a 9-to-5 schedule.
With our 24/7 IT support, your company gains access to a dedicated team based in Stockton-On-Tees, ready to address your concerns promptly and efficiently, day or night. Whether a critical issue or a simple query, we ensure your business experiences uninterrupted IT assistance whenever needed. Trust Odyssey for round-the-clock support, providing peace of mind and continuous business operations.
North East IT Services Provider
Odyssey delivers tailored IT services across the North East. Among our many clients, we work with many North East businesses from Stockton, Middlesbrough, Darlington, Hartlepool, Newcastle and Durham. Based in Stockton-On-Tees, we support the region’s diverse businesses, servicing as the go-to IT services provider.
IT Support For All Business
All businesses, regardless of industry, benefit from better IT systems and expert support. At Odyssey, we help companies of all types from many different industries. Our seamless, professional, and tailored IT services cater to the specific needs of your business. We create personalised solutions for businesses of any size or from any industry.
Personalised IT Solutions
Are you looking to elevate your business with cutting-edge IT and Cloud solutions? Partner with Odyssey for expert IT services tailored to your business needs. Whether you operate a small startup or a large enterprise, and regardless of your industry, Odyssey can create personalised solutions to help your business go further. Take the next step in optimising your business operations – contact Odyssey today.
Technology Partners
We partner with industry leading hardware vendors and technology suppliers including
Get in Touch
Contact our team today at 01642 661888
We guarantee to call you back in less than an hour.
Our experts are here to help, contact our team now on 01642 661888
Lockheed Court, Preston Farm Industrial Estate, Stockton-on-Tees, TS18 3SH