Service line
Business phone systems and telephony
Business telephony for Stockton, Teesside and the North East since 1987: office phone systems, unified communications and contact centres, from desk handsets and softphones to Microsoft Teams calling.
- Since 1987 Owner managed and debt free
- Our own core network Business only, run by us
- Our own people Never subcontracted
- Three rings Calls answered, no menus
Voice and video services
Most businesses start with hosted voice or Microsoft Teams calling. Choose Mitel MiVoice if you want a system you own, and add contact centre, call recording and reporting as you need them.
-
Hosted voice and SIP
An office phone system that lives in the cloud instead of a cabinet in the office: your numbers, auto-attendants and call routing run by Odyssey, ringing on desk phones, laptops and mobiles.
-
Microsoft Teams
Business calls inside Microsoft Teams, on the numbers your customers know, next to the chat, meetings and files your staff already use, set up and supported by the team that manages your Microsoft 365.
-
Mitel MiVoice Business
A phone system you own, hosted by us or installed on your site, with the call routing, presence and resilience a busy team needs, supported by Mitel engineers who work for Odyssey.
-
Contact centre and CTI
Contact centre tools and computer telephony integration, so every agent sees who is calling and their history before they answer, calls queue to the right team, and team leaders can see what is happening.
-
Call reporting and recording
Call recording and reporting that show how your phones are really used, keep an encrypted record of what was said, and give managers the numbers on missed calls, answer times and busy periods.
-
Telephone lines and numbers
The numbers your customers call and the lines behind them: local, 03 and 0800 numbers, porting from any provider, and every ISDN and analogue line moved to a digital service before the switch-off.
-
Mobile phones and SIM cards
Mobile phones and SIM plans for your team, chosen around how they actually use them, with the devices set up, enrolled in management and supported by the team that already looks after your phones and IT.
To see what still runs on the old phone network, take the PSTN switch-off check: ten questions, and a list of what has to move before the switch-off.
Choosing voice and video services
Who this line is for
Businesses across Teesside and the North East whose phone lines stop working when the PSTN and ISDN are switched off on 31 January 2027, whose phone system is tied to a cabinet and a desk while staff work everywhere, or whose customer team has outgrown the way calls reach it. From a single office to a port group with many sites.
What you get
A phone system matched to how your business answers the phone: hosted voice or Microsoft Teams calling for most, Mitel MiVoice Business where you want a system you own or the call handling a contact centre needs, with your numbers ported, every extension on desk phones, laptops and mobiles, and call recording and reporting where you need them. Installed, changed and supported by our own engineers, who answer within three rings.
Start with the lines. Anything still on analogue or ISDN, including the alarm, the lift and the card terminal, has to move to a digital service before 31 January 2027, and no new analogue line can be ordered now. Telephone lines and numbers covers the audit, the porting and the replacement of every line; everything else on this page runs over the connection that replaces them.
Then choose the system. Hosted voice and SIP (Odyssey Voice) is a phone system we run in the cloud, with auto-attendants, hunt groups and apps, or SIP trunks for a system you already own. Microsoft Teams calling puts business numbers inside Teams through Direct Routing, and Teams Connect lets Teams users and Odyssey extensions call each other, so a business need not move everyone to one or the other. Mitel MiVoice Business is the system we install, hosted or on site, where a business wants to own it or needs the routing, presence and resilience of a platform that several of our clients have run for twenty years and more.
Add what the team needs. Contact centre and CTI brings the customer's record up as the call arrives and routes calls to the right agent, with Mitel MiContact Center or a contact centre inside Microsoft Teams. Call reporting and recording shows missed calls, answer times and busy periods, and keeps an encrypted record for disputes and compliance. We also supply desk telephones and business mobiles. Calls need capacity to spare on the connection, so we check your line and recommend broadband, a leased line or a 4G or 5G backup where the phones would otherwise be the first thing to suffer.
Why trust Odyssey with your voice and video
-
1987
Business telephony specialists since 1987
-
3
Calls answered within three rings, and a director is always reachable
-
In-house
All work completed by Odyssey employees, never subcontracted
- ISO 27001 and ISO 9001 certified by NQA
Client story
Charles Clinkard
A phased refresh of Charles Clinkard's hosted Mitel system across stores, concessions and head office, with no unplanned downtime.
Read the story
Questions people ask
Hosted voice, Microsoft Teams or Mitel, which should we choose?
Hosted voice suits a business that wants flexibility without equipment to maintain. Teams calling suits a team that already works in Teams all day. Mitel MiVoice Business suits a business that wants to own its system or needs the call handling of a contact centre. Many features are available on all three, and Teams Connect lets Teams and Odyssey extensions work together.
Will we keep our phone numbers?
Yes. Existing numbers are ported from most providers to whichever system you choose, so customers keep calling the numbers they know. We audit every line and number first so none is missed, including alarm and lift lines.
What happens on 31 January 2027?
BT and Openreach retire the PSTN and ISDN, so any line still on them stops working, and no new analogue line can be ordered now. Every line, and everything that runs over one, needs a digital replacement before the date.
Can staff take calls from home and on the road?
Yes. On every system we install, the same extension rings on a desk phone, a softphone on a laptop and a mobile app, and outgoing calls show the business number rather than a personal mobile.
Will our internet connection cope with calls?
It may need upgrading so it has capacity for calls as well as everything else. We check what your address can get and recommend business broadband or a leased line, with a 4G or 5G backup so the phones keep ringing if the line fails.
Who installs and supports the system?
Odyssey's own engineers, never subcontractors, from our offices in Stockton-on-Tees. The team that installs your phones is the team that answers within three rings when you call about them.
Can you connect our phone system to the other systems we use?
Yes. Contact centre and CTI links calls to your CRM or service system, so the caller's record is on screen when the phone rings. Custom AI and Integrations goes further, connecting AI to the systems your team works in, with a person approving anything that matters. We built the integration between our own phone system and our service desk first.
Can you show us a business like ours that you have done this for?
Yes. Our client stories include a 26-store retailer, a port group, a quarry, a demolition contractor, a food wholesaler and a construction group, each with the system installed and the result, and several have been clients for twenty years or more.
Challenges this helps with
Guides on voice and video
- Guide, Business phone systems in Teesside: hosted voice, Microsoft Teams or Mitel?
- Guide, Microsoft Teams Phone System explained: licences, numbers and how calls reach Teams
- Guide, Phones that follow you: hosted voice for summer and hybrid working
- Guide, The ISDN and PSTN switch off and its effects on my business
We support organisations in Newcastle, Gateshead, Sunderland, Durham, Hartlepool, Darlington, Stockton-on-Tees and Middlesbrough, from our service desk at Preston Farm.
Ask about voice and video
Send us your question and we will come back to you. We call back within the hour in office hours.
Rather talk? Call 01642 661888. Already a customer with a fault? Call the service desk on 01642 661800.
Please fill in every field marked *, then send again.
That email address does not look right. Please check it and send again.
We have had several messages from you in a short time. Please call us on 01642 661888 instead.
Online messages are paused for the moment. Please call us on 01642 661888.
Your message is too long for this form. Please shorten it, or call us.
Something went wrong on our side and your message was not sent. Please call us on 01642 661888.
We could not confirm that a person sent this message. Please try again, or call us on 01642 661888.
Talk to a human about voice and video
Call and we answer within three rings. Or tell us what you need and we will call you back at any time.