Author: master

100 years of delivering quality footwear.

Throughout their journey, innovation and exceptional service have been at the heart of their success. Odyssey Systems has been a key partner for the business, helping the company embrace modern technology and stay ahead of the curve. We spoke to their IT manager Roger West about this partnership;

Project Details

Odyssey has delivered a comprehensive telephony and contact centre solution tailored to Charles Clinkard’s needs over the past decade, including the transition to a hosted Mitel solution during a major office move to their new Head Office in 2016.

Most recently Odyssey have worked with Charles Clinkard undertaking a full telephone system hardware refresh allowing for a series of telephone system upgrades; ensuring the telecom solution meets the demands of modern retail operations, particularly with the rise of hybrid working and an expanding national footprint.

The scope of the project was significant, involving:

• Over 165 handset upgrades across 26 standalone retail stores, concessions, and head office to ensure compatibility with both existing software and future upgrades
• Deployment of Mitel Micollab softphone to support remote work capabilities and ensure business continuity
• Multiple software upgrades to all telephone system components providing a secure, scalable and flexible telecoms solution ready for future growth and omnichannel communication.
• A phased rollout strategy was adopted, beginning with retail stores and ending with head office operations. Each location was briefed in advance, with engineers providing on-site support during the transition.

Odyssey’s team also ensured Charles Clinkard’s employees were well-prepared for the changes. Tailored training sessions were conducted, enabling staff to make full use of the new system’s advanced features.

This approach minimised disruption to both internal teams and customer-facing operations.

By addressing potential challenges proactively, Odyssey ensured the entire project was completed without any unplanned downtime, further cementing their reputation for reliable service.

The Odyssey Difference

Odyssey’s local presence and personalised service have been integral to the partnership. Their ability to combine technical expertise with a deep understanding of customer needs has consistently set them apart.

The recent hardware refresh demonstrated this approach, their transparency, planning, and flexibility have cemented their role as a trusted partner.

Impact

As Charles Clinkard celebrates an incredible 100 years of delivering quality footwear, modernising their communication systems marks a significant step in their journey.

This transformation is more than just a technical upgrade; it’s a strategic move
that positions Charles Clinkard to maintain their high standard of customer service
in a fast-evolving retail landscape. From their beginnings in Middlesbrough in 1924 to embracing omnichannel and modern communication tools, Charles Clinkard is not only honouring their legacy but also laying the groundwork for continued innovation.

Odyssey’s expertise has ensured this transition was seamless, with careful planning and out-of-hours work minimising any disruption to day-to-day operations.

Would You Recommend Odyssey?

Odyssey Systems is honoured to have supported Charles Clinkard during this milestone year, and is looking forward to working closely as a trusted partner as they move into their next century!

Want to know more?

If you’d like to chat to through how Odyssey can help technology work for your business, we are here to help, contact our team today.

What began as a straightforward enquiry about hosted telecoms quickly grew into a comprehensive, mission-critical transformation.

Michael Fisher, Finance Director at Thomas Armstrong, shared how Odyssey played a pivotal role in overhauling their outdated systems:

With a year-long timeline, this project was completed in December 2024, leaving Thomas Armstrong equipped with a robust, scalable, and secure technology solution.

Project Details

Odyssey delivered a full suite of solutions to ensure Thomas Armstrong’s systems met modern standards and could support their future growth:

• Cabling and Infrastructure: Upgraded cabling, Wi-Fi, and network switching across all sites to build a solid foundation for all technology services
• Telephony: Implemented a companywide hosted Mitel telephony system across all sites, introducing softphones for business continuity and removing reliance on multiple fragmentated legacy telephone systems and outdated ISDN lines.
• Connectivity: Installed premium Ethernet connections at every site, delivering faster speeds, eliminating bandwidth bottlenecks, and preparing for cloud-based services.
• Private WAN and Hosted Firewall: Created a secure, unified network across all locations, protected by enterprise-grade firewalls with advanced security features.
• Azure Migration: Transitioned critical business applications from ageing on-site servers to Microsoft Azure for enhanced performance, scalability and reliability.
• Microsoft 365 Migration: Migrated email systems from legacy Exchange servers to Microsoft 365, streamlining communication.
• Third-party Vendor Collaboration: Managed relationships with external vendors to deliver multiple transformation projects on time with no unplanned business impact

The Odyssey Difference

Odyssey didn’t just deliver solutions; they became a trusted extension of the Thomas Armstrong team.

Odyssey’s hands-on approach ensured a smooth transition for Thomas Armstrong, even stepping in to assist with legacy issues and liaising with third-party vendors to resolve long-standing challenges.

Impact

The effect of this project has been transformational for Thomas Armstrong

• A modernised IT ecosystem with no unplanned downtime during the transition.
• Seamless communication across all sites through a unified telephony system.
• Faster, more reliable connectivity to support day-to-day operations and future growth.
• A secure and scalable infrastructure ready for future innovation.

Challenges & Successes

When Odyssey began working with Thomas Armstrong, the existing IT and network infrastructure was a fragmented and inefficient system with little documentation. Odyssey’s first challenge was to untangle and reverse-engineer the setup while maintaining uninterrupted business operations.

Through expert planning and execution, Odyssey re-architected the network, seamlessly introducing a scalable telephony system, high-speed connectivity, and cloud solutions. These upgrades transformed the infrastructure into a secure and futureproof system, empowering Thomas Armstrong to confidently drive their business forward.

By addressing these challenges head- on, Odyssey not only delivered a comprehensive technology solution but also gave Thomas Armstrong the tools required to grow their business with a modern, reliable IT infrastructure.

Want to know more?

If you’d like to chat to through how Odyssey can help technology work for your business, we are here to help, contact our team today.

Choosing the right connectivity for your business can be a challenge. With many choices, how do you know which type is right for your business. Here we outline the different types of connectivity, how infrastructure plays a part, and what you would be paying for.

1. Internet Connectivity:
   • Description: Internet connectivity refers to the ability of devices to access the World Wide Web and other online services using Internet Service Providers (ISPs) and internet infrastructure.
   • Types of Internet Connections:
     • DSL (Digital Subscriber Line): Uses telephone lines to provide internet access. Speeds can vary depending on distance from the provider’s central office.
     • Fiber Optic Internet: Utilises fibre optic cables to transmit data at high speeds. Offers faster and more reliable connections compared to DSL and cable.
     • Satellite Internet: Provides internet access via satellite communication. Suitable for remote areas where traditional wired connections are unavailable.

Local ISP Infrastructure: The quality and reliability of internet connectivity depend on the infrastructure provided by local ISPs. Areas with better infrastructure may have faster and more reliable internet connections.

Last-Mile Connectivity: The “last mile” refers to the final leg of the telecommunications network that delivers services to customers’ premises. In areas with poor last-mile connectivity, users may experience slower speeds or service outages.

• What You’re Paying For:
  • Access to the internet backbone.
  • Bandwidth and speed of data transmission.
  • Data usage allowances or unlimited access.
  • Additional services such as email accounts, web hosting, and security features.

2. Local Area Network (LAN) Connectivity:
   • Description: LAN connectivity enables devices within a confined geographical area, such as a home, office, or campus, to communicate and share resources.
   • Types of LAN Connections:
     • Ethernet: Uses wired connections and Ethernet cables to connect devices within a LAN.
     • Wi-Fi (Wireless Fidelity): Enables wireless connections between devices using radio waves.

Wired Infrastructure: LAN connectivity relies on wired infrastructure such as Ethernet cables and switches. The quality of these components, as well as the layout and design of the network, can affect performance and reliability.

Wi-Fi Interference: In densely populated areas or locations with many wireless networks, Wi-Fi performance may be affected by interference from neighbouring networks, physical obstructions, or electronic devices.

• What You’re Paying For:
  • Network infrastructure including routers, switches, and cables.
  • Software licensing for network management tools.
  • Maintenance and support services.
  • Security measures such as firewalls and antivirus software.

3. Wireless Connectivity:
   • Description: Wireless connectivity allows devices to communicate without the need for physical cables, using wireless protocols such as Wi-Fi.
   • Types of Wireless Connections:
     • Wi-Fi: Provides wireless internet access within a certain range of a Wi-Fi router or access point.

Wi-Fi Coverage: The layout of buildings, the presence of walls and other obstacles, and the placement of wireless access points can all impact Wi-Fi coverage and signal strength.

Cellular Coverage: Local terrain, building materials, and distance from cellular towers can affect the strength and reliability of cellular signals. Rural or remote areas may have limited cellular coverage.

• What You’re Paying For:
  • Wireless infrastructure including routers, access points, and antennas.
  • Internet service if Wi-Fi is used for internet access.
  • Device costs for wireless-enabled devices.
  • Maintenance and support services.

4. Cellular Connectivity:
   • Description: Cellular connectivity allows devices to access the internet and other services via cellular networks operated by mobile carriers.
   • Types of Cellular Networks:
     • 2G, 3G, 4G LTE, 5G: Different generations of cellular networks offering varying speeds and capabilities.

Cell Tower Density: The density of cellular towers in an area affects signal strength and coverage. Urban areas typically have more cell towers, providing better coverage and higher data speeds compared to rural areas with fewer towers.

Obstructions: Natural or man-made obstructions such as hills, buildings, or foliage can block or degrade cellular signals, leading to dead zones or poor reception in certain areas.

• What You’re Paying For:
  • Mobile service plans including data, voice, and text allowances.
  • Device costs if purchased through a carrier.
  • Roaming charges for international use.
  • Additional services such as device insurance and premium content subscriptions.

5. Satellite Connectivity:
   • Description: Satellite connectivity provides internet access and communication services via satellites orbiting the Earth.
   • Types of Satellite Connections:
     • Satellite Internet: Offers internet access in areas where terrestrial broadband is unavailable.

Line of Sight: Satellite dishes require a clear line of sight to the satellite in orbit. Buildings, trees, or other obstructions can interfere with the signal, affecting the quality of satellite connectivity.

Weather Conditions: Satellite signals may be affected by adverse weather conditions such as heavy rain, snow, or fog, leading to signal degradation or temporary service interruptions.

• What You’re Paying For:
  • Subscription fees for satellite internet.
  • Equipment costs for satellite dishes, modems, and receivers.
  • Installation and setup charges.
  • Data usage allowances and additional charges for exceeding limits.

6. Ethernet Connectivity:
   • Description: Ethernet connectivity involves wired connections using Ethernet cables, commonly used for local networks and internet connections.
   • Types of Ethernet Connections:
     • Ethernet LAN: Connects devices within a LAN using Ethernet cables and switches.
     • Ethernet WAN: Provides high-speed internet access using Ethernet connections.

Physical Infrastructure: The quality and reliability of Ethernet connectivity depend on the physical infrastructure, including Ethernet cables, switches, and routers. Poorly maintained or outdated equipment can lead to network issues and downtime.

Local Network Configuration: The configuration of the local network, including network topology, VLANs, and quality of service (QoS) settings, can impact performance and prioritization of network traffic.

• What You’re Paying For:
  • Internet service fees if Ethernet is used for internet access.
  • Network infrastructure including Ethernet switches, routers, and cables.
  • Installation and configuration costs.
  • Maintenance and support services.

Each type of connectivity has its own characteristics, advantages, and costs associated with it, catering to different needs and preferences of users and organisations.

Local infrastructure plays a crucial role in determining the quality, reliability, and availability of different types of connectivity. Factors such as the presence of local ISPs, the condition of wired and wireless infrastructure, and environmental considerations all influence the overall connectivity experience for users and businesses in each area.

Whether you’re ready or not, it’s happening!

In 2017 BT announced Public Switch Telephone Network (PSTN) and the Integrated Services Digital Network (ISDN) would no longer exist.

“Why” I hear you say…

Many phone lines today are using copper cables and unfortunately, both the PSTN and ISDN are becoming increasingly pressurised to meet the demands of the ever evolving and fast paced business environment that we see today. 

With the switch off happening in December 2025, we are set to see fixed telephone networks replaced with digital systems such as IP telephony and Voice over internet protocol (VoIP).

So ultimately, whilst this is a good thing, I’ve listed a few details below to help you to understand it a little more.

Will My Phone Lines Stop Working?

Yes, all analogue, ISDN2, and ISDN30 platforms will be retired in 2025 so if your business is currently using one of these legacy platforms to deliver your telephone calls you need to make sure you have a plan in place for the switch off.  Ensure your business telecoms are unaffected by changes to the wider network with High Quality internet, SIP compatible telephone systems and a robust data network infrastructure. 

Does This Just Effect My Phone Lines?

No, any technology that you have operating through your current PSTN, or ISDN will no longer function. This may include alarm systems, lifts, and door entry systems to name a few.

What Should I Do?

Start planning now! If you’re not ready for the switch off when it happens, your business will suffer. Ultimately, leading to operational issues. 

Your plans should include the following.

• Seek advice via an on-site infrastructure audit.
• Understand if your current telephone system is suitable for your requirements moving forward. For example, are you gearing up for hybrid or remote working.
• Some systems may be ready for the switch off, but it’s important to check if you need to upgrade to an internet-based solution to replace the current PSTN or ISDN.
• You may need to upgrade to an IP based solution for compatibility. If you need to retain legacy equipment you may require analogue convertors.
• Moving to IP enables you to embrace the latest collaboration tools. For example, you can integrate your telephone system with your Microsoft 365 environment, allowing you to make and receive calls from one application. 

Is IP Better Than PSTN and ISDN?

The quick answer is yes. IP telephony allows us to embrace the ever-evolving possibilities of cloud-based communication. You will have access to higher quality audio, resiliency, redundancy, and scalability.

What is Best for My Business After PSTN and ISDN?

There are many options. From a physical phone box with SIP trunking to a hosted cloud-based telephone system with IP handsets. We would work with you to understand your requirements.

You may need to upgrade your internet connection to ensure that it has the capacity to withstand all your business tech requirements.

How much will this cost?

This is dependent on your requirements and current infrastructure. However, switching to a cloud-based system can save on expenditure in the long run. 

Finally

Being prepared now will prevent any big panic, as December 2025 really is just around the corner. With so many options available, talk to our experts to find the best solution for you. 

To get yourself and employees ready for the switch off, get in touch with us today on 01642661888 or email us at wayne@odyssey.uk.

Supporting growth on Teesside

MGL Group is a huge contributor to the ongoing Stockton-on-Tees Borough Council Waterfront redevelopment, undertaking the demolition of Castlegate Shopping Centre and the Swallow Hotel.

For nearly 30 years Odyssey, based in Stockton-on-Tees, has been proud to support MGL Group.

Odyssey completed the installation of the fully hosted system across all MGL Group locations. By creating one global group solution, MGL can communicate efficiently and effectively regardless of where each person is located, via both physical and software phones. Odyssey successfully migrated MGL to the new Mitel solution using a team of experienced in-house engineers. There was zero down time and not a single lost phone call.

Odyssey now also offers a suite of IT solutions that delivers secure anytime, anywhere, any device access to business applications and data. The end-to-end IT solutions are delivered by Odyssey in partnership with Microsoft.

A better way to deliver business IT

Technology never stands still, and at Odyssey Systems the team continually work to innovate with products and services for clients across the Northeast.

Having delivered over 35 years of award-winning business telecommunications and connectivity, they have now successfully launched a new IT service.

As we know the pandemic changed how businesses used technology, working from home because the new norm for millions of people. This has left a legacy of hybrid working, which accelerated need for secure, robust IT for business to control and manage their entire workforce regardless of user, device, and location.

Odyssey Desktop is the flagship IT service that empowers businesses with anytime, anywhere any device access to applications and data. It is a complete, end-to-end solution delivered by Odyssey Systems in partnership with Microsoft, resulting in a perfect desktop blueprint every time, regardless of who the user is, where they are working from, and when they are logging in.

Odyssey Desktop gives business owners total peace of mind for their business continuity, so in the event of fire, flood or even in the event of another pandemic, trading is not interrupted, and all business-critical data is backed up securely and therefore able to be restored quickly if needed, with minimal disruption to the business.

Being a trusted technology expert, Odyssey clients have one point of contact that takes ownership.

There are many good reasons why Odyssey Systems has been around for 35 years.

The owner-managed business, with a solid reputation dating back to 1987, values good old-fashioned customer service – with a real person at the end of the phone who will answer within three rings.

Odyssey Systems’ convergence of the traditional and the state-of-the-art is evident everywhere you enter its Preston Farm premises.

Flat screen wallboards blink away, tracking the performance of all the firm’s clients’ services. But the décor also makes a firm nod to its history, with antique telephones dating as far back to the 1800s featuring in a boardroom media wall.

Traditionally a provider of telecoms and internet services, the company has experienced increasing demand to provide IT services with the same level of award-winning customer service.

“For many years, our clients have asked us to help with more than their telephony and internet,” says technical director Matthew Park.

“We had always resisted, feeling that the way IT is traditionally delivered simply doesn’t work. Odyssey did not want to become part of the problem.

“It is clear far too many businesses are using an outdated, inefficient, and ineffective approach to IT. Solutions are often sourced from many separate entities and treated as individual elements. Investment is usually erratic and reactive, with lines of responsibility blurred.

“If we applied the same logic to any other industry, you realise how bizarre the status quo within business IT is. When you a buy a vehicle, you expect reliable, predictable and safe travel. Nobody buys hundreds of parts, an engine and gearbox, then fits everything together expecting the same result.”

Their answer to this problem is Odyssey Desktop, which Matthew believes is a better way to deliver business IT. The service allows Odyssey to take total ownership of its clients’ technology, and in turn deliver significant business benefits. It is a complete, end-to-end solution delivered by Odyssey in partnership with Microsoft.

“People just want IT to work, they need to focus on their business. Most find IT requirements are difficult to forecast, and decisions are often reactive when an issue arises from a blind spot in ownership,” Matthew says.

The team has been developing the service for several years and has recently a completed a multi-million-pound expansion of their existing infrastructure into London Docklands data centres.

“Clients who opt for this service understand that we are taking control and responsibility to ensure technology enables them to succeed,” adds Matthew.

“It’s on us, and we do not hide behind ticket systems. Our solutions enable us to answer the phone and meet clients in person, instead of wrestling a huge backlog of support enquires.”

The service delivers benefits that are usually out of reach for smaller businesses accessing business apps and data from any modern device, anywhere. A consistent, secure experience with a perfect desktop blueprint regardless of who, when and where. Scalability to hundreds of users and sites. Rapid delivery of new users in minutes not months, and enterprise-grade security.

“How many business leaders are 100 per cent confident they can recover from a ransomware event?” Matthew asks.

“Data security isn’t just a button press. We bring industry-leading technology, decades of expertise and bulletproof process together to deliver next-level security, massively reducing the likelihood and impact of a breach.

“We see businesses fall down with tech security time and time again. An old PC in a warehouse running Windows 7 can be the weak link that takes a whole company offline. Sixty per cent of businesses who become victims do so for this reason – a known vulnerability in software that hasn’t been updated.”

As part of the service, Odyssey commits to the monitoring, assessment, and installation of updates for all software running on Odyssey Desktop, including operating system and client applications.

“Insecure password practices are exploited in 81 per cent of cyberattacks,” says Matthew.

“It’s human nature to take the path of least resistance, and unfortunately by default, that isn’t the path most secure. We provide tools to eliminate password reuse and allow management from one place, with secure sharing between users.

“We also include and enforce multifactor authentication as standard to prevent 99.9 per cent of automated attacks.”

The concept of being able to access the service anywhere on any device means it’s the perfect solution for business leaders looking for true peace of mind.

Data backup and business continuity are built in. No data is stored on local devices and work can continue in the event of any disruption to business premises.

Users can access the service via a web browser or app from the Google or Apple store. At office locations, Odyssey supplies secure all-in-one desktop Terminals and converters to re-task existing PC hardware.

“To convert existing PCs to an Odyssey desktop terminal we remove any data stored on the existing device and replace the operating system with Odyssey SecureOS,” adds Matthew.

“It’s a barebones environment with only one goal – to securely connect users to their Odyssey desktop. By doing this we extend the useful life of the hardware – two to three times is typical. This is particularly beneficial as Windows 11 requires a specific electronic chip that lots of older PCs don’t have.”

Odyssey provides simple options for administrative users all the way to computer-aided designers. Everything is based on a predictable monthly cost with zero upfront investment delivering consistent, high-quality business IT.

Some of Odyssey’s existing clients in the region include PD Ports, Charles Clinkard, Cleveland Containers and Nick and Gordon Carver Estate Agents.

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