News: building

28th February 2016

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Odyssey Systems has upgraded PROACTIS’ communications system to support the company’s growing UK operations and improving its environmental impact and productivity.

PROACTIS, a global Spend Control and eProcurement solution specialist, has invested in the installation of a leased line and video conferencing capabilities at its London and Wetherby offices to improve its interconnectivity and remove the need to travel to non-essential meetings.

The company now has the option to hold virtual meetings between its UK and North American branches, which will not only save time but, significantly reduces costs incurred travelling to and from meetings.

PROACTIS helps hundreds of organisations around the world to achieve greater bottom-line value by improving their operational and financial performance from how they buy and pay for all types of goods and services.

Mike Odysseas, Managing Director at Odyssey Systems, said: “It’s important for growing businesses to ensure they maintain high quality customer service. By updating its communication system PROACTIS will be able to use its time in a much more effective manner.

“Operating from multiple sites means that regular communication between each branch is vital. The new system will allow management to arrange regular video conference calls and provides a fully integrated internal communication system.”

Nick Lowther, Director of Operations at PROACTIS, said: “With Odyssey Systems’ help we have been able to increase productivity across the board. Now that employees only occasionally attend meetings in person much more time is spent in the office, which allows us to maintain regular contact with clients without compromising on the quality of our service.”
Continued growth at Odyssey Systems has led to the Tees Valley-based telecommunications technology specialist expanding into new premises.

The move has been made possible after Odyssey Systems acquired the former Thirteen Group building opposite its current headquarters at Preston Farm, Stockton.

The company is currently undertaking a significant refurbishment and fit-out of the building and plans to move in before the end of February.

Odyssey Systems, which provides telecommunications and connectivity systems for business, has experienced strong growth in the past four years and has increased its workforce from 26 to 30. As a result of the move into larger premises, Odyssey Systems aims to create a further six new jobs in the next three years.

In addition to developing the top floor of the building for its own operations, Odyssey Systems has also refurbished a further 20,000 square feet to create new, fully-fitted offices for business tenants.

The company is also utilising some the additional space to introduce a dedicated video conferencing suite and a technology demonstration area. Odyssey is also creating a new stock and technology storage facility, which will hold the complete telecoms systems and replacement parts for both current and past models from its long-term technology partners Mitel, and LG.
The new building will also enhance the company’s internet services to its clients. Due to the building’s height and the installation of connectivity masts, Odyssey will increase the reach of its long-range microwave high speed leased line signals, which can extend to a range of 30km.

Odyssey System’s new headquarters is the latest in a series of recent investments by the company, which has included the introduction of a new fleet of 12 branded Ford Connect vans. It also recently achieved the ISO: 9001 accreditation, which highlights the company’s ongoing commitment to delivering exceptional levels of customer service.

Mike Odysseas, Managing Director of Odyssey Systems, said: “We have enjoyed continual growth in recent years, which has facilitated the need for the new offices. By building strong relationships with companies across the North East and establishing partnerships with technology partners such as Mitel, which has enabled Odyssey to work with larger business customers, we are in a strong position for the future.

Mike added: “Expanding into these new premises has also enabled us to support the growth of other businesses. The additional space we have created will be attractive to businesses, which will benefit from being located in this thriving part of Tees Valley and the infrastructure we have incorporated, such as hosted telephony and superfast internet speeds.”
Odyssey Systems has quickly helped a Billingham-based logistics company back to its feet following the theft of copper cables, which disabled its entire communications system, severely interrupting operations.

Devereux Transport, a long-standing customer of Odyssey, discovered it had been targeted by thieves and was unable to answer customer calls, access databases or maintain contact with its 120 Drivers.

The thieves had cut through 2,400 individual cables and stole more than 70m of copper wiring. After getting in touch with Odyssey, engineers had installed a 4G system within two hours, which provided a quick and temporary solution that minimised downtime.

This isn’t the first time Devereux has called upon Odyssey; previously, a tenant on the same industrial estate had accidently cut through a power cable, which brought other businesses in the area to a halt. Odyssey reacted by transferring calls to mobiles and using a portable generator to power Devereux’s internet infrastructure, avoiding any further disturbance.

Borne from a business created by a 14-year-old, Devereux has become one of the UK’s leading transport and distribution businesses. It offers a comprehensive service tailored to meet the needs of a diverse client base.

Mike Odysseas, managing director at Odyssey Systems, said “We were able to react quickly and assist Devereux at a time of crisis by using a temporary measure, which allowed operations to carry on as normal, until a permanent system was installed.

“We pride ourselves on response time and understand how important business communications are – being a regional supplier gives us the ability to react swiftly and sets us apart from competitors”

Chris Pickles, Commercial Manager at Devereux Transport, said: “With a fleet of more than 100 vehicles in operation, any time without communication has the potential to set us back, both in terms of time and money. As with any service sector business, we aim to deliver exceptional customer service, and had Odyssey not responded so effectively we would have potentially disappointed a number of customers.”
Odyssey Systems, the Teesside-based telecommunications specialists, is expanding its operations after acquiring a new building in Stockton-On-Tees.

The company has purchased the building opposite its existing head office on the Preston Farm Industrial Estate, which has quadrupled its available space.

In addition to utilising more space available in the two buildings, Odyssey Systems can make up to 20,000 square feet available to create new, fully-fitted office for a single or multiple business tenants.

Odyssey’s expansion will enable the company to increase its workforce to meet the growing demand for its services. The company currently employs 32 people and aims to create an additional eight new jobs.

The company will use some of the additional space to introduce a dedicated video conferencing suite and a technology demonstration area. Odyssey will also create a new stock and technology storage facility, which will hold the complete telephone systems and replacement parts for both current and past models.

The new building, which was the former home of housing group Vela, will also enhance the company’s internet services to its clients. Due to the building’s height, Odyssey will increase the reach of its long-range wireless high speed leased line signals, which can extend to a range of 30km.

Mike Odysseas, Managing Director of Odyssey Systems, said: “The addition of the new building to our existing facilities will create the extra capacity we need to enhance the services we offer our customers and create new employment opportunities.

“We have experienced steady growth throughout the last year, which this investment will help us build upon during 2015.”

Mike added: “Having the two office buildings next door to each other enables us to be more flexible with our use of space and also create new offices for other businesses which can benefit from the infrastructure we’ll introduce including hosted telephony systems and gigabit internet speeds.”