ODYSSEY SYSTEMS HELP SPEND CONTROL & EPROCUREMENT EXPERTS LEAD BY EXAMPLE

News: video conferencing

  • Nick Lowther of Proactis with Mike Odysseas (right) of Odyssey Systems using video conferencing. Picture: Richard Doughty

    Odyssey Systems has upgraded PROACTIS’ communications system to support the company’s growing UK operations and improving its environmental impact and productivity.

    PROACTIS, a global Spend Control and eProcurement solution specialist, has invested in the installation of a leased line and video conferencing capabilities at its London and Wetherby offices to improve its interconnectivity and remove the need to travel to non-essential meetings.

    The company now has the option to hold virtual meetings between its UK and North American branches, which will not only save time but, significantly reduces costs incurred travelling to and from meetings.

    PROACTIS helps hundreds of organisations around the world to achieve greater bottom-line value by improving their operational and financial performance from how they buy and pay for all types of goods and services.

    Mike Odysseas, Managing Director at Odyssey Systems, said: “It’s important for growing businesses to ensure they maintain high quality customer service. By updating its communication system PROACTIS will be able to use its time in a much more effective manner.

    “Operating from multiple sites means that regular communication between each branch is vital. The new system will allow management to arrange regular video conference calls and provides a fully integrated internal communication system.”

    Nick Lowther, Director of Operations at PROACTIS, said: “With Odyssey Systems’ help we have been able to increase productivity across the board. Now that employees only occasionally attend meetings in person much more time is spent in the office, which allows us to maintain regular contact with clients without compromising on the quality of our service.”

  • Unified Communications, put simply, is the integration of real-time communication such as IP telephony and web or video conferencing with non real-time communication services like email, voicemail and SMS.

    man drawing a network

    The term doesn’t describe a single product, but an umbrella of products that provide a consistent unified user interface across multiple devices and media types.

    ‘Unified Communications’, or UC as it is often called, describes the technology that enables both data and messages to reach the recipient, as quickly and simply as possible.

    This means we are able to contact anyone, anywhere in the world, in real-time.

    What are the benefits of Unified Communications?

    A message from a variety of sources can be brought to a single source

    • One number can be assigned to a person, reaching their mobile device, home telephone or office telephone system, allowing calls to follow the individual or push/pull between devices without the need to disconnect and reconnect.
    • Voicemail-to-email sends a voicemail audio file to the recipient’s email address.
    • A downloadable client allows click-to-dial functionality which is commonly used with email software and any web browser.
    • In a disaster recovery situation calls can be redirected to any number allowing business continuity

    Unified Communication is a method of getting important information quickly, regardless of the situation. UC can result in increased productivity as well as customer and employee satisfaction.

    What should you be looking for in a unified communications provider?

    •  A business class dedicated internet connection
    • A solution that can be easily adapted with the change of business needs
    • Quality of Service (QoS)
    • A security solution so that both your network, and devices are covered
    • Emergency back up and disaster recovery so that communications are still accessible in any situation.

    At Odyssey Systems, we can design and install a unified communications solution based on the specific needs of your business, just as we did for one of our other clients, PROACTIS. If you are looking for us to do the same for you, speak to one of our experts on 01642 661800 or email us at post@odyssey-systems.co.uk