Author: master

  • Odysseas

    Bryn Littleton meets Mike Odysseas, a man who has known the best, and the worst, of life in telecoms

    I’m late for my meeting with Mike Odysseas. It’s only by five minutes, but first impressions are important. My tardiness is down to the major roadworks in the centre of Stockton, a multi-million pound infrastructure project that will ease traffic congestion and open up quicker routes to and from the town’s Preston Farm business park. However, this particular morning it’s a log jam. Having successfully negotiated cones, ramps and traffic lights and arrived at Odyssey Systems, I’m relieved to discover Odysseas too is running late, as he’s just back from an emergency run for ice lollies for his entire workforce.

    “They’re the healthy option ones,” he states, quickly doling out iced treats around the office as I offer apologies.

    “Don’t worry about it. Was it the roadworks? Yeah, they’re a pain, but those works are so important for Stockton and will really benefit business in the town.” Mike Odysseas’ glass is always half full.

    An entrepreneur who over the past 25 years has built one of the region’s most successful telecommunications companies, Odysseas is as brutally honest about past business failures as he is about his commitment to his loyal workforce and further developing Odyssey Systems. He thinks fast, talks fast and, over the course of the interview, it is evident that he also acts fast, with his ability to spot an opportunity and act on it clearly key to his early ventures into the world of business. However, that business instinct is something that has been honed over the years. Odysseas’ first foray into the world of entrepreneurialism was, in his words, “an absolute disaster”. Stockton-raised, he moved to Preston as a teenager and was happily making a living as a waiter in his uncle’s restaurant when an unexpected phone call was to change his life.

    “I was the best waiter in the world,” laughs Odysseas. “I could run the restaurant from the front of house and I’d be looking after 160 customers on my own. And while I was obviously brilliant, the service was a complete joke! I couldn’t just make coffees for the two customers that had ordered them, I’d make them for the entire restaurant to save time, and by the time I’d finished making them all they’d be stone cold.

    “I really loved the job and didn’t have a care in the world then one day I took a call from a friend of my father’s. It was a chap called Joe Telford who asked me one question – “do you want to be a waiter for the rest of your life?”

    “It was just one simple question, but it really hit home. I was happy and enjoyed my life, but until that point my future wasn’t something that I had really thought too much about.”

    Telford, a teacher, worked with Odysseas to create a piece of software to provide online help for users of the early BBC Model B computers.

    “This was an unmitigated disaster!” says Odysseas. “People couldn’t get their heads around it. We were constantly asked “Why do I need this software? I have this enormous book that tells me what to do!”

    “These books were hundreds of pages thick, but people just weren’t ready for online help at the time and we lost a lot of money, but this provided my first real lesson in business – that the latest cutting edge technology is not always the answer.”

    Glass cases surround the boardroom table at Odyssey Systems containing telephones from the very earliest models to state-of-the-art touchscreen iPhones. The collection includes a selection of mobile devices, from “bricks” made famous by Michael Douglas in Wall Street to the first car phones, WAP phone technology right up to modern devices. It was the rise in popularity of car phones and mobile systems that was to set Odysseas back onto the entrepreneurial path and ultimately lead to the creation of Odyssey Systems.

    “After the software disaster I was broke. I literally did not have a penny and I bumped into a friend,” says Odysseas. “I had installed a car phone in this piece of junk Mazda I was driving and it immediately caught his eye. He said that he wanted one and out of instinct I told him I sold them. Of course I didn’t, I have no idea why I said that, but it was out before I had time to think about it.

    “He asked how much and I plucked the figure £1,500 from somewhere – I didn’t have a clue! I told him I could have it fitted in his car and we shook on it. Fortunately I found someone who could install it and that is how I started selling car phones and mobiles.”

    It wasn’t long before Odysseas had taken on a couple of employees and was operating from a base in Middlesbrough, but he was to soon realise that the rise of large mobile telephone retailers like Carphone Warehouse could spell the end of most independent traders.

    “I decided to concentrate on telephone systems and we began installing telephone switchboards, supplying cabling, providing call logging; anything the customer wanted, really.

    “And we developed our products; concentrating on providing excellent customer service, better pricing and clever features that would help our clients.”

    From Odyssey Systems’ Preston Farm Offices in Stockton, Odysseas’ 32 employees can constantly monitor customer service, with wall-mounted flat screens showing everything from the number of calls a client is making and receiving to their internet usage. They can pinpoint faults within seconds, switching clients to back-up systems so their telephony always remains online. Odysseas always employs at least two trainees in his team of 14 engineers.

    “Our trainees know that if they work hard and perform well we look after them.

    All our employees must have a personality; if you don’t have that we’re going to struggle to get along.

    “We also match our guys with the customer to ensure that they will get along.

    “If one of our clients wants to speak with me then I am available, anytime, anywhere.”

    Odysseas, who was raised in the Bowesfield Lane area of Stockton, is equally committed to the North East. The vast majority of his 1,500 clients are in the region, he says. “I believe in buying local. If local authorities purchased local the net effect would be three-fold. Unfortunately that doesn’t happen, but it would be a brilliant way to revitalise.

     

     

    Mike NECC

  • These are Odyssey birthdays!

    Kris

    Steak & ChipsWe always look forward to celebrating a birthday here at Odyssey and one of those reasons usually revolves around the fact that we have a chance to eat cake, guilt free. So a special gift from the directors each member of staff receives a carefully thought out bespoke birthday cake encompassing one of their specific interests. It was therefore no surprise when we saw SIP specialist, Kriss Sowerby’s cake it revolved around food as Kriss’ love and interest for food is by no means a secret to the rest of the Odyssey office. Im sure you will agree this absolutely fantastic “cake take” on Steak and Chips looks as good as the real thing. This delight was whipped up by the Magic hands of Kathryn Hardy from Much Ado About Muffins, based in Stockton on Tees, and we were told it was absolutely delicious.

    Andrew_OdysseyAndrew

    Not one to make a huge fuss about his Birthday, Andrew normally manages to avoid the Odyssey cake ritual by taking a strategic day off and not mentioning a word about the big day until after the event. This year we were wise to his actions, although Andrew did take the day off for his birthday we surprised him a day later with this truly fitting cake. As Odysseys accountant the cake made by Karen at The Cake Works in darlington encompasses everything that Andrew loves, including spread sheets, cricket and cycling. One staff member did however joke that the cake maker had been generous with the amount of hair they had placed on Andrews head, Happy Birthday Andrew.

    Richard

    Richard_OdysseyA big Happy Birthday to Richard Finn, part of the Odyssey Accounts Team. Richard was nice enough to share his “car breakdown” inspired cake with the rest of the team,  so we have all sat down with a nice cup of tea and slice of cake. But I hear you asking “why a car breakdown cake?” Well it has something to do with Richard’s amazing luck with cars. Happy Birthday Rich!

    Paulpaul_odyssey

    We would like to say a big Happy Birthday to Odyssey Engineer Paul Concannon. It couldn’t be more fitting that out ‘phone loving’ engineer had a cake made by The Cake Works in the shape of the same thing.
    Paul didn’t mention his age, but I think we can safely assume the era of the phone style has no direct correlation with Paul’s age.

  • 00_lead_image_encrypted_emailThis week Google made an astonishing admission that gmail users and people that email Google shouldn’t expect privacy.

    The company claims ‘all users of email must necessarily expect that their emails will be subject to automated processing’

    A brief for Google commented ‘just as a sender of a letter to a business colleague cannot be surprised that the recipients assistant opens the letter, people who use web based email today cannot be surprised if their emails are processed by the recipients email provider in the course of delivery.

    Last week, Google’s android phone operating systems revealed a feature that will scan for networks and track use’s location even when WIFI has been turned off.

    Nick pickles director of privacy group Big Brother Watch said ‘Google has repeatedly put profit in front of user privacy and the way the company ignored the concerns from regulators around the world when it changes its privacy policy showed just how little regard it had for the law.

    Just because Google is big business does not put it above the law. The company has ignored the authorities and refused to make any meaningful changes to how it collects and uses people’s data.

    Consumers are increasingly concerned about how their data is being used and it is essential that those breaking the law are properly punished. It is essential regulators find a sanction that is not just a slap on the wrists and will make Google think twice before it ignores consumer rights again.

    Mike Odysseas managing director of Odyssey Systems said,” we respect our customer’s privacy, Details shared between businesses and their customers over email are highly confidential, it would be unethical to ‘snoop’ in on people’s private conversations. This is why we never read any of our customer’s emails and we do not keep a hard copy of them, we believe that a private conversation should be exactly that”

  • Odyssey
    In a 21st century economy, it’s almost unbelievable that one in four working mothers feel discriminated against at work.

    Although usually a subject that is rarely spoken about openly, a survey by law firm Slater and Gordon, which saw almost 2,000 women talk candidly about their real feelings on the subject, made sobering and shocking reading.

    According to the figures, about half of those questioned thought their chances of career progression had been halted, while the same proportion felt attitudes of bosses and colleagues changed towards them once they announced their pregnancy.

    And while the Government used the revelation to remind employers that discrimination against women who are pregnant or on maternity leave is illegal, there is clearly a huge cultural problem with UK employers in helping parents work flexibly.

    Part of the issue is that it’s a taboo subject – nobody wants to talk about it. This survey has opened up the debate, which is a positive step, but more needs to be done. Business cannot simply keep writing off the considerable talents and experience of thousands of women, simply because they become mothers.

    As well as being wasteful, illegal and morally abhorrent, employers who discriminate against working mums are extremely short sighted. Failing to help your employees gain a good work-home balance makes absolutely no business sense whatsoever.

    Employers should try to accommodate staff as much as reasonably possible because it’s the right thing to do, but also because happy workforce is a productive workforce. And replacing employees who leave because they are unhappy is an expensive business. It costs, on average, about 30 to 50 per cent of an entry level salary to replace an employee, with this figure rising to 150 per cent for middle management. As well as keeping the business stable, low staff turnover costs the company less in the long run.

    I offer any member of staff who needs to work flexibly the opportunity to do so and will help in any reasonable way to accommodate each and every employee. With modern communications, there really is no reason why employees in the vast majority of industry sectors can’t work flexibly or from home. I am more than happy to allow my hard-working and highly-skilled team members to work from home when a child is ill or to help with childcare arrangements. If staff need time off to take a child to the doctors, I don’t see this as a problem, because I know my staff are happy to go the extra mile when I need them to. It should be about give and take.

    Employees are a business’s biggest asset. I would much rather offer a highly skilled and experienced employee the chance to work flexibly than see them walk out of the door because of a poor work-life balance. Extra efforts to accommodate the employee will, in the most part, be rewarded with a commodity that you can’t put a price on – loyalty. Companies in the UK need to wake up to this, start to think creatively about flexible working and stop writing off working mothers.

     

  • ODY_6767The sun was shining and crowds of people were out in force for the annual Daisy Chain Project Dragon Boat Race. The Odyssey Team were pitted against strong competiton from 22 other teams from various local businesses.

    With the races underway the Odyssey Team eagerly waited for their turn, the much anticipated call came in the fourth heat for the team to man the boats and slowly row their way to start line. Up against two strong competitors they were ready for action, after a loud blow from the starting horn they were off. After a slow start the Odyssey team, through sheer grit and determination gained ground. With yards to the finish line they were neck and neck with the leaders, but were piped to the post by inches in the last few strokes.

    The Odyssey team had a chance to dry off before second race was announced, but they knew they needed to secure a win in this race to avoid dropping out in the early rounds. With a quick change around in members and some swift team tactics the Odyssey crew manned their boat for the second time.

    Race two was particular crowded with 4 teams in the running, including a team from Daisy chain and Barclays. With the pressure on they knew they had to win. After a much quicker start the team were neck and neck for first place all the way, storming toward the finish they crossed it victorious (or so they had thought). After quiet celebrations the winners were announced, but he accolade didn’t fall to Odyssey Systems. They couldn’t believe it, and neither could the Odyssey Spectators.

    The team quickly ran to view the pictures from the finish line, “we was robbed”  it looked like the Odyssey boat clearly crossed the line in first place. With camera in hand, Mike Odysseas ran to plead with the judges and after much deliberation a re-run was called.

    For the third time the Odyssey team mounted the boat and made their way to the start line.  It was all or nothing for them now.  Did they win…………..?

    Unfortunately they did not, they were well and truly beaten by a much stronger team from Daisy Chain who later on went to win the competition, but a fantastic day was had by all.

  • Shaun and Harry PR shotWe are delighted to welcome two new members to the Odyssey Systems Team.
    Harry Shilbach and Shaun Scott-Johnson have been recruited to service our growing customer base after achieving a steady growth over the past 12 months.Harry, 35, from Darlington, has a BSc in Business Computing and background in IT support and service centre management. He has previously worked for companies including Siemens and BUPA. He will be working with our Chief IT Engineer in maintaining Odyssey’s exemplary standards of customer service.

    Shaun, 23, from Billingham, is an English Language graduate and former Student Union Vice President. He worked in retail before joining Odyssey and will be working in customer service.

    Outside of work, Harry enjoys spending time with his wife and daughter, as well as cycling and walking in the Lakes. Shaun likes spinning and going to the gym and is also a black belt in All Styles Martial Arts.

    Mike Odysseas, Managing Director of Odyssey Systems, said: “I’m pleased to welcome Harry and Shaun to Odyssey. Due to the hard work of staff and maintenance of high standards, we are managing to grow as the economy is recovering, reaping the rewards of 26 years of excellent customer service. Harry and Shaun are both exemplary candidates and fantastic additions to the team.”

  • For the second time in the same week we would like to say a massive Happy Birthday to an Odyssey Engineer. This time it’s the turn of James Walters. James’ tank inspired cake looks absolutely fantastic, and I’m sure will taste equally as good.

  • Daisy Chain

    Odyssey were delighted to take part in the Daisy Chain charity football event held at Powerleague in Stockton on Sunday 19th May 2013. .

    It was an eye opening day for the Odyssey Allstars, as the team were comprehensively outplayed in all but one of their games on the day – but they went home with their heads held high in the name of charity.

    It became frighteningly clear before the tournament began, that the other teams meant business. Obviously in a better psychical state and with better tactical nouse, Odyssey were on the receiving end of several drubbings.

    The first game began quite well, the fast pace of the game seemingly working in Odyssey’s favour, until the opposition took the lead. The floodgates had opened.

    McKenna was viciously hacked down by one of the opponents, only resulting in a wasted free kick. McKenna wasn’t the same for the rest of the afternoon and this, it seems, set the tone for the game ahead.

    Despite trailing heavily, a rare chance was taken sublimely by Dowle, who was first to pounce on a rebound following Hay’s drive at the goal.

    This turned out to be the last Odyssey goal, until game 5.

    The next few games went by traumatically fast, with them all pretty much playing out the same way; Walters barking orders (to no avail), Roger regularly throwing the ball above head height (despite this being against the rules), and McKenna rolling over claiming a foul (or being a little girl).

    The afternoon was summed up, quite spectacularly, by Finn, garnering laughs from the opposing teams when the following on-field conversation took place.

    Walters: “Come on Rich! Keep up with your man! It’s like you’re chasing your shadow all game!”

    Finn: “It is a pretty big shadow to be fair, James.”

    Odyssey’s luck started to change by game 5, against “Grangetown”. The team started to get into more of a rhythm and started putting some good passes together, and though while still clearly and deservedly beaten, Odyssey managed to register a further two goals.

    These came from a solid, almost Beckham-esque drive from the half way line from Walters, which still needed a bit of luck after the keeper let it slip through his fingers.

    Hay registered his first goal of the tournament with a quick finish after the keeper could only parry it to him.

    The next game came to a conclusion with Odyssey, again, failing to register on the score sheet.

    Now, to summarise, that’s: 6 games played, 6 defeats, 3 goals, and about 40 conceded. That’s some pretty sorry reading.

    The final game, it seems, turned out to be “The Decider”. Fat Boys FC had also lost all of their games. The winner of this final game would save their blushes, relegating their opposition to the dreaded bottom of the table.

    Odyssey initially fell behind, but soon got back into the game with a lovely equaliser from McKenna, who had finally put his earlier injury behind him.

    A 2nd goal for Fat Boys made it look like Odyssey were staring into the abyss. How could they turn up for work on Monday following a return of 7 games played, 7 defeats?

    Luckily, this dreadful prospect seemed to spur them on.

    Two quick goals from James “Daddy Cool” Hay turned the tide, before Walters scored 2 incredible goals, including one a spectacular free kick, to put the game to bed.

    The final score was Odyssey Allstars 5 – Fat Boys FC 2.

    Despite losing the other games, the Odyssey lot felt like champions after this performance.

    At least they won’t get heckled too much in the office in the morning from the others?

  • Odyssey Systems Mike Odysseas took part in a Live Q & A session with readers from the Guardian Newspaper, Mike discussed the hot topic of deciding when to take on more employees.

    Mike gives his tips on when to take on staff, and the best time to do do it.

    To view the article and the full discussion Click the image below:

    Guardian click banner

  • It’s been just over a year since Odyssey Systems had its first success story from its stop smoking campaing. Mike catched up with BBC radio Tees to talk about the success and challenges behind the Odyssey Systems Stop Smokin Campaign. We also hear from Linda Cairns the first successful quitter, and talk about her life after smoking.

  • Mike Odysseas, took to the airwaves this morning to give his views on the GDP statement and how it would effect business

    Mike talks frankly about business conditions over the past 4 years and what he think the future has is store.

     

  • We are proud to announce that Odyssey has won the North East Business Awards Service Category for the second year running.

    The services award recognises professional service organisations that have demonstrated strength in a number of areas, including Service Excellence, Service Differentiation, Business Growth, and Innovation.This year we faced strong competition from Lemon Business Solutions and Visualsoft eCommerce, both of whom are renowned for their exceptional customer service. We now progress to the regional finals of the competition, held at Hardwick Hall on April 25th.

    After our awards success in 2012 we looked into how we could further deliver excellent customer service. We have done this by releasing a new customer focused website with innovative market leading features. Our 360 degree product spins and a customer help and support page with live chat features offer advanced customer engagement and offers another level of customer interaction.

    The awards really are a testament to the time and effort we put into delivering excellent customer service and it’s an award that all at Odyssey are proud to receive.

  • Odyssey Awards EditedAlmost 500 votes were cast in a charity Easter egg decorating competition organised by telecommunications firm Odyssey Systems after the contest was judged via Facebook for the first time.

    Eight staff members at Odyssey created their own individual eggs ranging from a depiction of John Lennon and “Yolko” Ono to the Addams Family, with £100 being donated to the Stockton on Tees-based charity Daisy Chain, which supports families affected by autism, a similar cash prize for the winner.

    In contrast to previous years, where a director has judged the competition, the winning egg was chosen via Facebook, with members of the public voting for their favourite by clicking the “Like” button after photographs of each egg were posted to odysseysystemsltd Facebook page, with 497 votes cast.

    The winner, with 141 “likes”, was James Hay, with his mad hatter egg party. It is the start of a very big week for James, who works in Odyssey’s broadband team, as his partner, Victoria, who helped to make the winning creation, is due to give birth to their baby.

    Anthony Suddes. Marketing Manager at Odyssey Systems, organised the competition. He said: “Our Easter egg competition is a longstanding tradition that is a great way to welcome in the Easter period. We’ve now started to engage with our customers and the public through social media and thought Facebook would be a fun and fitting way to decide the contest.

    “Matching the prize fund with a donation to charity is something that we are proud to do to help Daisy Chain,where we know the money will be put to good use. James’s design was very creative and a worthy winner.”

    James added: “I am delighted to have won the Easter egg contest this year – it is always very competitive within the office, so I’m very proud to be the title holder until next year. The extra cash is a great bonus and will certainly come in handy with the imminent birth of our new baby – I’ve already worked out how many nappies I can buy with my winnings!”

    Daisy Chain is Odyssey Systems’ nominated charity, and staff will be taking part in a series of sponsored activities to raise funds for the charity, including Mike Odysseas, Andrew Middlesmiss and Matthew Park cycling 300 miles from Teesside to London.

  • Easter Egg competition

    The race is on, to find 2013 Odyssey Easter Egg Competition winner,

    However there is a twist, Normally the annual staff competition is judged by an independent person, but this year its up to you to decide.

    All you have to do it go onto our Facebook page and click “Like” the egg or eggs that you think should win.

    Get your vote in now, because you only have until 4pm on thursday to register your vote.

    Now there is a lot at stake, as the winner will receive a massive £100,

    This prize fund will be match this prize fund and donated to the Daisy chain project,

     

    easter egg button

    Happy voting

  • Vela KilimanjaroWell done to our friends at the Vela Group for completing the massive feat of climbing Mt Kilimanjaro,

    The team, which included Vela Group Chairman Mike Clark, Group Director of Operations Dave Pickard, Board Director Johnny Lighten and Customer Service Advisor Paul Cornforth, completed climb up the 20,000ft mountain in Tanzania to raise funds for the Stockton based Daisy Chain Project,

    The trek was dedicated to the memory of John Taylor, Vela group Director of resources who sadly died in an avalanche whilst trekking up Mt Blanc in 2012,

    When Odyssey heard the plight of the Vela group and the added poignancy of the climb, we were more than happy to add our sponsorship. In return they were gracious enough to add our Logo onto their corporate banner.

    The Daisy Chain Project is Odyssey’s charity of choice, and we have been providing the Autism charity telecommunication and broadband solutions for a number of years.

    So can we now say, we really do go to the edges of the earth for our customers?