Tees Valley-based Odyssey Systems is helping to boost the productivity at PD Ports, one of the UK’s major port groups, with the completion of the final phase of a major telephony infrastructure project.
Odyssey was tasked with streamlining PD Ports’ system to provide an end-to-end solution and improve connectivity across its multiple sites throughout the country.
PD Ports previously worked with several suppliers to deliver its telephony requirements and the partnership with Odyssey allows it to be managed by one, locally-based supplier that has helped to reduce costs through measures implemented by the telecommunications firm.
The complete overhaul of the service, which was completed over a two year period, given the complexity of the project with multiple providers previously involved, included the installation of a Mitel MiVoice business system, utilising PD Ports’ existing land connectivity and routers, so no further investment was required.
The new system also provides a number of desktop and mobile-based apps to enhance employees’ internal and external communications, as well as allow them to see the presence of everyone on the network.
Encrypted call recording is another feature that has been installed to provide additional security measures and to ensure PD Ports meets current regulatory requirements.
Odyssey’s team of technicians also provided comprehensive staff training upon completion of the project, having worked closely with PD Ports’ entire IT team to implement the efficient measures.
Jan-Willem Rikkerink, IT Director at PD Ports, said: “Working with Odyssey Systems, we’re now on a telephone system that fits our business requirements and will support our future growth.
“Communication is a key element of our business and bringing all of our employees together on one system will ensure we can continue to provide the best service for our customers. Now that the systems are in place, Odyssey continues to provide great ongoing support and the projected cost savings are now being realised.
Matthew Park, Sales Manager at Odyssey Systems, said: “Our work with PD Ports demonstrates our ability to deliver effective solutions on behalf of clients, regardless of size or complexity. We have worked tirelessly and effectively to deliver a system fit for one of the region’s leading businesses that will boost connectivity between its extensive workforce and sites across the country.
“We are looking forward to building on this partnership with PD Ports and providing them with the technological tools to be able to service its customer more efficiently that will boost its productivity.”
Established in 1987, Odyssey Systems is an award-winning company and leading supplier of hosted telephony, cloud services and high-speed connectivity solutions to more than 2,500 customers in the UK.